Before the flight

General conditions of Transportation

Hereby, in detail, are the general conditions of transportation valid on all flights operated by Meridiana-Eurofly. For flights operated by other Carriers (Codeshare Flights), please review the conditions present on the website of the Airline that operates the respective flights.

Reservations and tickets

Reservations
Flights can be booked in any Meridiana’s offices, authorized Travel Agencies, or Meridiana's Call Center 0871 222 9 319 within UK.
Reservations are considered finalized only after the ticket has been issued. Please advise in advance of any variation or cancellation regarding your reservations to avoid the possible penalties established by national or international tariffs.

Tickets
Tickets may be acquired via Internet on www.meridiana.com, or at Meridiana or Eurofly Call Center, or in Meridiana and Eurofly Travel Agencies or other authorized Travel Agencies.
The following service charges are applied to all the tickets sold directly by Meridiana or by Eurofly through the WTS system by the authorized Travel Agencies.

  Domestic flights International Flights
 

Charge for each ticket

Ticket offices in Italy    
Tickets € 10 each passenger  €12 each passenger
Tickets from flights from/to Pantelleria and Palermo/Trapani € 5 each passenger  
 
  Charge for each route (Infant not included)
Web site
ticketless € 3 each passenger € 3 each passenger 
ticketless from Territorial continuity Sardinia+Sicily € 0 € 0
Call center    
ticketless € 3 each passenger   € 3 each passenger
WTS Agencies    
ticketless € 3 each passenger   € 3 each passenger

The validity of a full fare ticket is one year from the date on which transportation commences or, if the flight date has not been specified, from the date of issuance of the original ticket. The validity of discounted or restricted fare tickets may be less than one year and is indicated on the ticket.
Attention: passengers with tickets acquired on our website, Call Center or WTS for Travel Agents, must print the receipt which, together with a valid form of identification, must be mandatorily presented at the airport check in counter.

Administration fee for the handling of reimbursement
Apart from the purchased fare and the possible penalty, Meridiana and Eurofly will apply an administration fee for the handling of reimbursement of 15.00 Euro per ticket. If the refund due to the customer is less than the administration fee applicable, the refund will not be made. For all Sardinia and Sicily Territorial Continuity flights are no administration fee.

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Special Assistances

The following general conditions of transportation are valid on the flights operated by Meridiana-Eurofly. For flights operated by other Carriers ( Code share Flights ) please consider the relative terms and conditions available on the website of the Airline Company that operates the flight.


Passengers with restricted mobility

Disabled Passengers
In compliance with the provisions of the security standards, Meridiana - Eurofly limits the number of passengers with restricted mobility in its aircrafts. Therefore, whenever a passenger needs assistance on boarding, for going up and down the stairs, for taking place in the aircraft, it is necessary that such exigency be communicated while booking the flight.
Passengers with restricted mobility due to an ongoing clinical condition and women in their last month of pregnancy require a medical certification to be accepted on board. Passengers who need transportation on stretchers should travel with an escort. The transportation with an ambulance to the departing airport must be arranged by the passenger, while Meridiana-Eurofly may arrange the ambulance transportation on arrival. Only one passenger on a stretcher may be carried on the routes operated by MD82 aircrafts, while no stretcher transportation is possible on A319, A320, A330 aircrafts. The number of unaccompanied visually impaired passengers is limited on each flight in accordance with safety regulations. Passengers with special needs should inform the airline at the time of booking though our call center , so that the company may arrange for the necessary assistance. In order to ensure the best service while boarding and disembarking, as well as during the flight, passengers with restricted mobility that need special assistance must check-in at least 90 minutes before the departure of the plane.

Blind passengers
The unaccompanied blind passengers can be accepted in a limited number on each flight, in accordance with the security standards of the Airline. The request of this type of assistance should be made at the time of the reservation and only through our call center in order for the Airline to be able to set up all the necessary arrangements. The guide dog is free of charge and the request for the pet in cabin must be inserted at the time of booking. Moreover, the dog must be leashed and muzzled. Up to two unaccompanied blind passengers are allowed on board Meridiana - Eurofly flights. There are no limits for the transportation of accompanied blind passengers.

Bookings
Passengers with reduced mobility can make a booking, or add a request for special assistance to their booking, by sending an e-mail to webccresp@meridiana.it. The request must include the full names of the passengers, the required flights and flight dates and a telephone number that will be used by our Call Center to reach the passengers who request this service.


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Minors travelling alone

Meridiana and Eurofly pay particular attention to the minors travelling on board their flights to guarantee their security and safety.

Required Documents
In order to certify the identity of a 15 year old child, a minor's identity card is required. Such a document is requested especially as certification of the minor's age or in case of travelling within the countries within European Union. The children's ID is provided by the Register of Birth Offices in the City Hall and the parents must present their identity card along with two photos of the minor. Once the parents are given the minor's identity card, they must subscribe a petition to the police station for the relative authorized to travel with the child within the European Union countries. The rules for minors travelling abroad changes according to the national laws.
Passengers should get informed about such regulations by visiting Embassies Consulates or the Police station. The Airline will not take any responsibility in case of their denied boarding for unsuitable or insufficient documentation.

Infants
Young children up to 2 years of age must be accompanied by a parent or by an adult person.
On board Meridiana-Eurofly flights every adult passenger can travel accompanying just one infant (children up to 2 years of age). Therefore, to travel with 2 infants, a second adult is required on board. Infants do not occupy seats since they travel on the lap of the adult that accompanies them and is entitled to l0 kg of baggage allowance. If the infant reaches 2 years of age while travelling (that is, on departure, he was less than 2 years old, on returning, he has already reached the age of 2), it will be necessary to book a seat on the flight from the date of his birthday,. Therefore he will be applied an Infant fare for the outbound trip and a Child fare ( from 2 to 11 years old ) for the inbound trip. Bookings have to be made considering the age of the Infant/Child while travelling. On the intercontinental flights, it is possible to request the baby meal and the baby bassinet, if necessary, by contacting our Call Center in advance.

Unaccompanied minors
- Meridiana and Eurofly accept on board all their flights unaccompanied minors starting from 5 to 13 years of age.. 

- All minors can travel only if escorted by an 18 year old person who assumes responsibility of the minor. Alternatively, the customer can request the assistance for unaccompanied minors through the Meridiana CallCenter; the cost of the service is 40 Euro for each flight (ticket office fees excluded) and for each unaccompanied minor. This assistance cannot be booked on our website.

- The availability for such assistance is limited on each flight: it is therefore advisable that the reservation be made way in advance. The availability will be indicated at the moment of the booking.

- The transportation of unaccompanied minors will be possible only on direct flights, that is flights with no stops: for instance, this assistance is possible on Cagliari-Parigi, but not on Cagliari-Firenze-Parigi. Moreover, children between the age of and up have the same baggage allowance as the adult.

Boarding procedures:
The Minors will be received by the check-in ground staff: they will be waiting for/ boarding with the ground staff and will be accompanied on board the aircraft where they will be handed to the cabin attendant. Important at the moment of the reservation, the client must communicate the name and contact number (possibly a mobile) of the person that will escorting the minor on departure and of the person who will pick them up on arrival after presentation of an ID. The escort on departure will have to stay at the airport until the take off of the aircraft, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives.

Warnings:

- For flights operated by carrier other than Meridiana-Eurofly, the passenger must always check the terms and conditions of the operating carrier.

- No unaccompanied minors are accepted on the flights Roma-Chisinau/Chisinau-Roma.

- The passenger must always verify the documentation required for travel in the respective offices. Meridiana/Eurofly takes no responsibility in case of denied boarding.

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Expectant mothers

A travel waiver medical certificate is requested for pregnant women
- if the date of delivery is expected within the 4 weeks following the flight;
- if the pregnancy has had complications;
- in case of a twin birth.
It is not recommended to fly within 7 days before and after the date of birth or in case of anticipated risk birth and other complications.
For further information and/or reservations, contact our call center.

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Transportation of domestic animals

Small domestic pets (cats and dogs only) may be carried in the cabin as long as the passenger has the necessary sanitary documentation in accordance to the current legislation. The animal is under the care of the passenger and should be kept in an appropriate, sturdy, secure rigid container, with a leak proof floor and openings for adequate ventilation. The container should not exceed the following size: 48x33x29 cm.
The weight of the container, pet and food included, should not exceed a total of 10 Kg. In addition, pets should not emanate offensive odor and must remain in the kennel at all times when aboard the aircraft.
In case the pet disturbs other passengers, the Captain has the authority to transfer it in the hold. Company regulations stipulate that a maximum of two pets may be taken on board and no more than one per passenger.

The transportation of animals (dogs and cats) in the hold is available on Meridiana MD80 - MD82 aircrafts and Eurofly A330 aircraft. The request must be made at the time of booking and is subject to confirmation by the Airline (no more than four animals may be transported in the aircraft hold).

In the unfortunate event that the aircraft is not able to transport animals in the hold, and if the call center fails to inform the passenger of this fact within 12 hours from the departure, the passenger holding the animal will be entitled to a full refund of the unused portion of the ticket and of the fee for the transportation of the animal in the hold.

The cost of transportation of the animal in the cabin or in the hold on Domestic and International flights is available by clicking on the following link

Special baggage prices

Note: online sales (web, call center) or by Travel Agents have discounted prices compared to in airport ones, they are not refùndable, but in case of flight change you can re-use your already paid extra baggage allowance just contacting the sales channel used during the purchasing.

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Flights operated by a carrier other than Meridiana-Eurofly

Meridiana as a contracting party of air transportation will take care to communicate to the passengers, at the moment of the reservation, the identity of the Airline or of the real operating Airlines, when different from Meridiana.
For the following flights, the passenger must always verify terms and conditions of the operating carrier.

Codeshare flights:

AIR MALTA carrier ( Terms and conditions of Air Malta ):
Catania-Malta and vice versa
AIR MOLDOVA carrier ( Terms and conditions of Air Moldova ):
Rome-Chisinau and vice versa  ||  Malpensa-Chisinau and vice versa
WIND JET carrier ( Terms and conditions of Wind Jet ):
Catania-Turin and vice versa  ||  Catania-Verona and vice versa  ||  Catania-Venice and vice versa  ||
Catania-Rome and vice versa  ||  Palermo-Rome and vice versa  ||  Palermo-Verona and vice versa  ||
Venice-Palermo and vice versa.
FINNAIR carrier ( Terms and conditions of Finnair ):
Rome-Helsinki and vice versa  ||  Milan Mxp-Helsinki and viceversa
IBERIA carrier ( Terms and conditions of Iberia ):
Milan Lin-Madrid and vice versa

Wet lease flights:

AVANTI AIR carrier ( Terms and conditions of Meridiana-Eurofly ):
Cagliari-Palermo and vice versa  ||  Cagliari-Napoli and vice versa
Lampedusa-Palermo and vice versa  ||  Lampedusa-Catania and vice versa
Palermo-Pantelleria and vice versa  ||  Palermo-Trapani and vice versa
Pantelleria-Trapani and vice versa

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Required Documentation

Adults
The airline requires all passengers to provide a photo ID at check-in on all flights including domestic services. Passengers who use the online check-in service will be required to provide photo ID at the security gate and again at the boarding gate.
Italian domestic flights: the document required for passengers on domestic flights is the identity card of a valid identity document or equivalent such as: passport, driving license, boat license to the owner's retirement, the license of enabling the conduction of heating, the carrying of arms, badges, equipped with photo and signature stamp or other equivalent, issued by the Italian state amministration. (Art. 35/D.P.R. 445/28 December 2000)
Internationali Flights: The document requirements for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
Intra-Schengen Flights
The Schengen Agreement, 1995 created a borderless region and therefore travel within the designated Schengen area essentially does not involve any form of document checks by Immigration. Flights between Schengen States are considered International flights and therefore passengers require a valid passport or ID card in order to travel from one Schengen state to another. Passengers who are not from a Schengen state but who are permanent residents in one of the Schengen states can travel in the Schengen area without a visa, they will be accepted for travel subject to production of a valid passport and their valid residency card. A residency card is not valid as a travel document unless accompanied by a valid passport.
The normative for minors travelling abroad changes according to national laws. Passengers should get this information by contacting Embassies or Consulates of the country of destination.
The Company will not be held responsible in case of denied boarding for unsuitable or insufficient documentation.
The Government of the United States of America has introduced new mles for admittance to its own National Territory. Before departure, passengers travelling to U.S.A., should access the link Electronic System for Travel Authorization (ESTA) in order to get the authorization.

The passenger is the sole responsible for the condition and care of his travel documents: i.e. ID Cards/Passports/Birth Certificates (where applicable), etc. No passenger will be boarded on flights if documents are broken (re-joint with tape), ruined, not clearly readable, etc. Moreover for al1 destinations in Egypt, Mauritius and Turkey ID card are allowed as personal cross border documents. ID cards must be valid. In case of extension of the expiry date, no passenger will be boarded on these GJ flights if the new expiration date is indicated on a separate paper.

Minors
For travelling documentation please consult the rules and relative section

For additional informations:www.iatatravelcentre.com

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Check-in

In order to avoid any delays due to congestion on check in operations and security controls, Meridiana - Eurofly invite their passengers (customers) to take note of check-in schedules of our flights, in particular check-in time limits:

- domestic flights:
check-in opens 2 hours before flight departure time and closes 35 minutes before flight departure time;
- International flights in Europe (not included flights to Chisinau, Pristina, Cairo):
check-in opens 2 hours before flight departure time and closes 45 minutes before flight departure time;
- flights to Cairo:
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes before flight departure time;
- flights to Pristina, Chisinau and Skopje:
check-in opens 2 hours and 30 minutes before flight departure time and closes 75 minutes before flight departure time;
- intercontinental flights (not included Dakar and New York):
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes before flight departure time;
- flights to New York:
check-in opens 3 hours and 30 minutes before flight departure time and closes 60 minutes before flight departure time;
- flights to Dakar:
check-in opens 4 hours before flights departure time and closes 75 minutes before flight departure time.

Business Class passengers have access to dedicated check-in desks and will be allowed to access the Vip Lounge while waiting. In case the passenger does not show up within check-in time limits, he loses any right to board even if provided with a reservation. In case of no show at departure, Meridiana - Eurofly will be able to cancel all reservations made for any further or return flights.

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Hand baggage

Dimensions and weight
Each passenger is allowed one hand baggage that should not exceed 55 cm. x 40 cm x 20 cm and weight more than 8 kg (5kg on flights operated by A/M ATR).
The handbag and briefcase respecting those limits are considered as cabin baggage.

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Checked baggage

Domestic and international flights operated by Meridiana-Eurofly

In the table below the baggage transport conditions are summarized for passenger type and the fare paid.

Checked Baggage upon a charge Checked baggage included
WEB* FARES ALL FARES (excluding "WEB FARE ")

7eur

 DOMESTIC FLIGHTS *
max 3 pieces of baggage
max 20 Kg in total per adult/child/infant passenger.

Free

 DOMESTIC FLIGHTS
20 Kg per adult/child passenger
10 kg per infant

10eur

 INTERNATIONAL FLIGHTS**
max 3 pieces of baggage
max 20 Kg in total per adult/child/infant passenger.

Free

 INTERNATIONAL FLIGHTS
Business Class:
30 Kg per adult/child passenger
10 kg per infant
Economy class:
20 Kg per adult/child passenger
10 kg per infant
ALL FARES
FLY-PASS

Free

Business Class: max 40 Kg per passenger   Economy class: max 30 Kg per passenger

*All tickets for domestic flights issued from the 01 December 2009, and all tickets for Cagliari - Linate / Fiumicino and vice versa., Olbia - Linate / Fiumicino and vice versa, purchased with WEB fares including baggage allowance of 20 kg per adult/child passenger, 10 kg for infants.

** Applicable for all tickets issued from 15 January 2010, for flights from 15 March 2010. International tickets issued on January 15, 2010 before, even when purchased withWEB fares, including baggage allowance of 30 kg on business class and 20 kg in economy class per passenger adult / child, 10 kg for infant.

The extra payment of additional luggage or excess weight can be made on website Meridiana-Eurofly or Call Center (recommended choice), to guarantee the price shown on the table.

In case of purchase at the airport, there can be further supplements of the handling ticket offices.

Baggages and/or kg over this rule will be considered excess baggage and, in this case, the normal kg rate will be apply.

To check whether the purchase fare includes the Checked baggage, click on the type of fare during the selection of the flight.

Only on Domestic Meridiana flights operated by Wind Jet:
Checked Baggage upon a charge
ALL FARES

7eur

 max 3 pieces of baggage
max 20 Kg in total per adult/child passenger
Infant passengers (0-23 months) have no right to carry checked baggage

The transport of additional luggage or excess luggage will be subject to an additional payment that may be made online before departure and at the airport, to the operating carrier conditions.

Domestic and international flights operated by Meridiana-Eurofly with special conditions of carriage of checked baggage

Only on flights from/to Cairo:
On the flights from/to Cairo, the Egyptian passengers holding a regular working contract in Italy have a baggage allowance of 35 Kg for Adult, 20 kg for Child passenger, 10 Kg for infants.

Only for USA flights:
   
Business Class 2 checked pieces of baggage
for each passenger, of which the sum of the greatest outside linear dimensions of each bag does not exceed 62in (158cm) and provided that the weight of each bag does not exceed 70lbs (32Kg).
Fly-Pass
on Business Class		 3 checked pieces of baggage
for each passenger, of which the sum of the greatest outside linear dimensions of each bag does not exceed 62in (158cm) and provided that the weight of each bag does not exceed 70lbs (32Kg).
Economy Class 1 checked pieces of baggage
for each passenger, of which the sum of the greatest outside linear dimensions of each bag does not exceed 62in (158cm) and provided that the weight of each bag does not exceed 50lbs (23Kg).
Fly-Pass
on economy Class		 2 checked pieces of baggage
for each passenger, of which the sum of the greatest outside linear dimensions of each bag does not exceed 62in (158cm) and provided that the weight of each bag does not exceed 50lbs (23Kg).

Baggage pooling

Domestic and international flights operated by Meridiana and / or domestic flights operated by Eurofly.
Passengers travelling on the same flight and reservation and simultaneously present at the same check-in desk, are entitled to carry on an allowance equal to the total amount of allowances of each passenger.

International flights to medium and long term operated by Eurofly
The members of the same family (maximum 6 people) travelling on the same flight and reservation and simultaneously present at the same check-in desk, are entitled to carry on an allowance equal to the total amount of allowances of each passenger.

Flights operated by Meridiana-Eurofly in conjunction with other flights operated by other carriers
Passengers or members of the same family travelling on the same flight and reservation and simultaneously present at the same check-in desk, are entitled to carry on an allowance equal to the total amount of allowances of each passenger.

The pooled baggage is allowed for the combination of both weight and piece depending on your destination and the class of travel.

Excess baggage
To consult the rates relative to the extra Kilo baggage allowance for Domestic, International and Intercontinental Flights, for the different purchase channel (web, cal! center, travel agencies or in airport) click on the following link:

Excess baggage price

Only for USA flights:

- For pieces exceeding the established dimensions (max 158cm): 55,00 eur for piece
- For exceeding the established number of pieces:
    1st extra baggage: 53,00 eur
    2nd extra baggage: 51,00 eur
    from the 3rd to the 4th extra baggage: 49,00 eur for piece
    from the 5th to the 8th extra baggage: 46,00 eur for piece
    dalla the 9th to the 12th extra baggage: 43,00 eur for piece
- For pieces exceeding in weight:
    up to 5lb (2 Kg): 18,00 eur
    from 5lb (2 Kg) to 10lb(5 Kg): 35,00 eur
    from 10lb (5 Kg) to 70lb (32 Kg): 70,00 eur.
    For baggage exceeding 70 lb (32 Kg), passengers have to notify to Company at the time of booking.

General Information:

Transport of stroller for infant passenger
Infant (from 0 to 2 years) can carry 1 collapsible stroller as checked baggage or as unchecked baggage (on condition there is available space in the cabin).

Dimensions and weight of baggage allowed on all flights
- passengers are allowed to carry baggage whose total dimensions do not exceed 160cm ( height + length + width)
- maximum weight for each baggage: 30kg.
- All baggage items must be labelled with the passenger's name and address.

Warnings:

The purchases made online guarantee savings and convenience than the sale at the airport, where could be provided an additional emission from the airport ticket.
The amount paid is not refundable, but if you change your flight you can use the amount already paid for the purchase of the same service recontacting our Call Center. If the passenger has purchased the checked-in baggage (where allowed), extra weight or special baggage, he must print the receipt and present it at the check-in together with the transportation document issued in conjunction. Without the receipt confirming the purchase, the passenger must pay the service again.

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Special baggages

For carry on baggage such as sport equipments, firearms and ammunitions, etc., there are restrictions and transportation costs.
To consult special baggage transportation costs as windsurf and sub equipment, animals in the hold and others, for Domestic, International and Intercontinental Flights, in each sales channel (web, call center, travel agencies or in the airport), click on the following link:

Special baggage prices

Firearms and ammunitions
Passengers who are carrying arms and ammunitions should inform the company before check-in. Firearms and ammunitions must be carried only as checked baggage.

Arms should be unloaded, disassembled and securely packed in an appropriate closed/locked container.
Ammunition is only accepted when packed in appropriate metal, fibre or wood shockproof and fireproof locked containers.

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Liquids on board

Liquid transportation in the hand baggage is restricted for security reasons.

Click here for more information (Pdf format)

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Prohibited items

Please note that as a result of security restrictions brought in by the National Security Program, it is forbidden for the passengers to carry the following items in their hand baggage:

- Liquids
- Toy guns.
- Slingshot, Cutlery, Knifes (of any size).
- Paper-knifes, Razor blades.
- Work tools.
- Javelins, Scissors, syringes(*).
- Knitting needles.
- Baseball bats.
- Billiard Cues.
Note (*) Passengers may carry syringes in the hand baggage if they are in possession of a medical certificate. Passengers carrying the above-mentioned items must advise the check-in staff.

Items you must not carry in your checked baggage:
- Explosives, ammunitions, fireworks and flares.
- Flammable liquid substances such as lighter refills, paints, thinners or flammable solid substances such as matches.
- Compressed gases, corrosive materials, flammable liquid or solid materials.
- Oxidizing materials, such as oxygenating substances and peroxides.
- Corrosive materials, such a mercury, acids, alkalis, and car batteries.
- Poisonous substances and pathogens.
- Radioactive materials, foul smelling and other hazardous materials must not be brought on board.

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Overbooking (denied boarding) - flight cancellation - long delay

Meridiana - Eurofly, like every major airline, accepts more reservations than seats available (overbooking) to limit the effects of regularly booked passengers that do not show up at the airport, and to allow other passengers, who would otherwise be unable to travel, to occupy their seat. This practice is carefully monitored and is based on the number of passengers expected to show up for each single flight. Meridiana – Eurofly gives a compensation to those passengers who are unjustifiably denied boarding because of an overbooked flight.
Meridiana - Eurofly informs passengers that in case of denied boarding, flight cancellation or more than 2 hour delay, one may require at the check-in counter or boarding gate the brochure stating the rights relative to compensation and assistance, in accordance to the Regulation (EC) n.261/2004 art. 14 (1).

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Minimum service guaranted in case of strike

According to the current rules, in case of strikes of the airline services, al1 the scheduled flights between 07.00 a.m and 10.00 a.m. and between 06.00 p.m. and 09.00 p.m. are guaranteed by the carriers, as well as the international flights arriving within 30 minutes from the above-mentioned times and additional flights to the islands, identified by the General Direction of Civil Aviation as indispensable to maintain the mobility of the users of air transportation, will be operated.

Relevant information regarding the flights guaranteed during a strike, as well as other flights that may be operated in consideration of the type of labor conflict in course, will be promptly notified as they become available through the official information channels.

Airline Responsibility for passengers and baggage

This information ne summarizes the liability rules applied by the European Community Carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passengers injury or death. For damages up to 1 13.100 SDRs (approximate amount in local currency) the air carrier cannot contest claims for cornpensation.
. If it exceeds such amount, the airline can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
In case of injury or death of a passenger, the carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs (approximate amount in local currency).

Transportation delays
In case of flight delays, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for such a damage is limited to 4.694 SDRs (approximate amount in local currency).

Baggage delays
In case of baggage delay, the airline is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.131 SDRs (approximate amount in local currency).
To download document "Maximum Value Declaration", click here

Mishlanding, loss or damage to baggage
The carrier is liable for the mishlanding, loss or damage of the baggage up to 1.13 1 SDRs (approximate amount in local currency).
In case of checked baggage, the airline is responsible even if not at fault, unless the baggage had inherent flaws. In case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
To download document "Maximum Value Declaration", click here

Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the passenger must write a complaint within seven days, whereas in case of delay, within 21 days from the date of withdrawal of the baggage by the passenger himself.

Liability of contracting and actual carriers
If the carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of a carrier is indicated on the ticket, that carrier is the contracting one.

Daedline for the action of refund
Any action in court to claim damages must be taken within two years from the date of arrival of the aircraft, or from the date on which the aircraft shoould have arrived.
The rules described above are based on the Montreal Convention of 28 May 1999, which has been implemented in the Community though Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and though the national legislation of the Member States.

Air transportation of persons and baggage is regulated in Italy by European Union law, current international agreements and the Air Navigation Code. Airline companies in the European Union are subject to (EU) Regulation no. 2027/97, as modified from (EU) Regulation no. 889/02, on the responsibility of the carrier; to (EU) Regulation no. 261/04 regarding monetary compensation for denied boarding; to (EU) Regulation no. 1107/06 on the rights of persons with disabilities and reduced mobility; and to the 1929 Warsaw Convention and the 1999 Montreal Convention regarding international air transportation. In addition, the carrier’s applicable general transport terms and conditions (for passengers and baggage) are displayed at Meridiana-Eurofly airport locations and agencies as are the carrier’s internal regulations

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Compensation and Assistance to Passengers

Common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

To download document, click here

PDF format (1 Mbyte)
Required software: Adobe Acrobat Reader (~ 22 mb), free download Adobe


The Meridiana Group does not assume responsibilty for material or contents that may be present in third party web sites which are reachable through links present on this web page.

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