Before the flight
FAQ
The following is a list of topic where customer’s most frequently asked questions are answered. To obtain information click on the topic. If your questions concern matters not included in the listed topics or if the answers are not helpful do not hesitate to call our Call Centre at 0871 222 9 319 in UK available every day from 7:30 a.m. to 11 p.m.
RESERVATIONS & TICKET OFFICE
TERRITORIAL CONTINUITY SARDINIA
TERRITORIAL CONTINUITY SICILY
SPECIAL ASSISTANCE
ADMITTANCE REQUIREMENTS IN UK
ADMITTANCE REQUIREMENTS IN USA
PROMOCODE
Reservation & ticket office
How do I book a flight?
Reservations can be made through our offices, at travel agencies or by telephone to our Call Center. Reservations are confirmed only when the ticket is issued.
Please inform us immediately of any changes or cancellations to your reservation to avoid any penalties connected with domestic or international pricing regulations
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Where can I purchase tickets?
Tickets can be purchased on our Website, through the Call Center, at passenger offices or at authorized travel agencies.
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Is my credit card information secure?
To guarantee the privacy of your credit card information online, we use the most advanced technology available – Secure Socket Layer (SSL). SSL is currently the preferred method for the secure transfer of credit card information and other private data over the Internet. When you pay, if your browser supports SSL, you may choose the “Protection Method” option and your data will be protected by this technology. If your browser does not support this option, you will be able to use the unprotected option. We recommend that you update your browser to the latest version in order to carry out the transaction with peace of mind.
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What rates are currently available on the site?
ECONOMY
- “FLEX” rates can be changed or refunded.
- “CT FLEX” rates can be changed or refunded at least one hour prior to departure of the purchased flight.
- “PROMO” rates are nonrefundable but can be changed by paying a penalty, in some cases the reservation must be cancelled at least one day in advance.
- “WEB”,“SUPER PROMO” rates cannot be changed or refunded.
BUSINESS
- “BUSINESS FLEX” rates can be changed or refunded.
- “BUSINESS PROMO” rates are nonrefundable but can be changed by paying a penalty, in some cases the reservation must be cancelled at least one day in advance.
You will receive information about restrictions when you purchase your ticket.
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How can I change a flight purchased on the site?
Flights purchased online can be changed, with or without penalty, depending on the conditions applying to the purchased flight.
Changes are permitted up to 24 hours prior to the departure of the purchased flight.
Changes are not permitted on “WEB”, “SUPER PROMO” rates purchases.
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How can I get a refund for a flight purchased on the site?
Depending on the rate type paid for the flight, you may be eligible for a refund. Refund requests are permitted up to 24 hours prior to departure of the purchased flight. “PROMO”, “SUPER PROMO” and “WEB” rates are nonrefundable.
Apart from the purchased fare and the possible penalty, Meridiana fly will apply an administration fee for the handling of reimbursement of 15.00 Euro per ticket. If the refund due to the customer is less than the administration fee applicable, the refund will not be made.
For all Sardinia and Sicily Territorial Continuity flights are no additional costs for reimbursement.
Some rates cannot be changed or refunded on-line, but through the call center only.
Further information is available clicking on this link.
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What is included in the “total flight cost” purchased on the site?
- Base price
- Government taxes
- Airport taxes
- Crisis Surcharge (YQ) security supplement only for destinations of territorial continuity (from/to Cagliari-Linate/Roma Fiumicino/Bologna/Firenze/Napoli/Palermo/Torino/Verona, from/to Olbia-Linate/Roma Fiumicino/Bologna/Verona/Cagliari)
- Issue/substitution fees (admin fee) of € 3 per trip/passenger
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Summary of ticketing fees at sales outlets
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Passenger offices in Italy
Cost per ticket issued per passenger |
Domestic flights: € 10
International flights: € 12
Exception: € 5 from/to Pantelleria and Palermo/Trapani |
WEB site - Ticketless
Cost per trip per passenger (excluding infants) |
Domestic and international flights: € 3
Exception: flights within Sardinia and Sicily: € 0 |
Call center - Ticketless
Cost per trip per passenger (excluding infants) |
Domestic and international flights: € 3 |
WTS travel agencies - Ticketless
Cost per trip per passenger (excluding infants) |
Domestic and international flights: € 3 |
Travel agencies and airport ticket offices have the right to charge, at their discretion, an Agency Fee to the customer for reserving flights and issuing tickets.
Ticket validity:
FLEX, BUSINESS FLEX and CT FLEX rate tickets are valid for one year following the starting date of the trip, or from the date of issue if the trip has not been reserved. PROMO, BUSINESS PROMO, SUPER PROMO and WEB rate tickets may be valid for less than a year, as indicated on the ticket.
Attention: for flights purchased on the Web, through the Call Center or through Meridiana fly WTS agencies, the passenger must have the receipt stamped at the airport check-in counter and present a valid I.D.
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Which taxes, airport expenses and surcharges are refundable for flights purchased on the site?
Depending on the type of purchase, government taxes, airport expenses and the security supplement identified as “crisis surcharge (YQ)” are refundable. Costs for issuing and changing tickets are nonrefundable.
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When and how should I check in?
In order to avoid any delays due to congestion on check in operations and security controls, Meridiana fly invite their passengers (customers) to take note of check-in schedules of our flights, in particular check-in time limits:
- domestic flights:
check-in opens 2 hours before flight departure time and closes 35 minutes earlier than flight departure time;
- International flights in Europe (not included flights to Chisinau, Pristina, Cairo):
check-in opens 2 hours before flight departure time and closes 45 minutes earlier than flight departure time;
- flights to Cairo:
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes earlier than flight departure time;
- flights to Pristina, Chisinau and Skopje:
check-in opens 2 hours and 30 minutes before flight departure time and closes 75 minutes earlier than flight departure time;
- intercontinental flights (not included Dakar and New York):
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes earlier than flight departure time;
- flights to New York:
check-in opens 3 hours and 30 minutes before flight departure time and closes 60 minutes earlier than flight departure time;
- flights to Dakar:
check-in opens 4 hours before flights departure time and closes 75 minutes earlier than flight departure time.
Business Class passengers can check-in by reserved desks and will be allowed to access to Vip Lounge during the waiting. In case any passenger should not show within check-in time limits up above mentioned , he loses any right to board even if provided with reservation. In case of no show at departure, Meridiana fly will be able to void all reservations made for any following or return flights.
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Territorial continuity Sardinia
Which flights offer “subsidized and non subsidized special rates”?
Special rates are available on all flights between Olbia and Bologna, Milan Linate, Rome Fiumicino, and Verona, and between Cagliari and Bologna, Florence, Milan Linate, Naples, Palermo, Rome Fiumicino, Torino and Verona.
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Who is entitled to a subsidized and non subsidized special rate?
Residents:
Residents of Sardinia on the date of the trip. At the time the ticket is purchased and again at check-in travelers must show identification proving they are residents of Sardinia.
Young people:
This category includes individuals between 2 and 21 years of age. Identification must be presented when the ticket is purchased and at check-in.
University Students:
Young people between the ages of 18 and 27 who are registered at a university. Valid ID and a valid university ID must be presented at the time the ticket is purchased and at check-in.
Individuals over 70:
Individuals over 70 must present an ID at the time the ticket is purchased and at check-in.
Disabled:
For a definition of the applicable disabilities for each flight, please see the IATA regulations and the list of required documentation. Individuals accompanying people with disabilities must pay regular fare, depending on their specific eligibility.
Emigrants:
individuals born in Sardinia and residing outside of the region. A proof of place of birth is required when buying the tickets and an identification document at check-in.
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How much does it cost for children up to two years old on territorial continuity flights?
For children under 24 months of age you must pay only the Crisis Surcharge (YQ).
What are the restrictions of subsidized and non subsidized special rate?
The non subsidized special rate (MCT) is subject to the same regulations as the FLEX rate and is therefore not subject to any restrictions.
Which flights offer “subsidized and non subsidized special rates”?
Special rates are available on all flights between Olbia and Bologna, Milan Linate, Rome Fiumicino, and Verona, and between Cagliari and Bologna, Florence, Milan Linate, Naples, Palermo, Rome Fiumicino, Torino and Verona.
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Who is entitled to a subsidized and non subsidized special rate?
Residents:
Residents of Sardinia on the date of the trip. At the time the ticket is purchased and again at check-in travelers must show identification proving they are residents of Sardinia.
Young people:
This category includes individuals between 2 and 21 years of age. Identification must be presented when the ticket is purchased and at check-in.
University Students:
Young people between the ages of 18 and 27 who are registered at a university. Valid ID and a valid university ID must be presented at the time the ticket is purchased and at check-in.
Individuals over 70:
Individuals over 70 must present an ID at the time the ticket is purchased and at check-in.
Disabled:
For a definition of the applicable disabilities for each flight, please see the IATA regulations and the list of required documentation. Individuals accompanying people with disabilities must pay regular fare, depending on their specific eligibility.
Emigrants:
individuals born in Sardinia and residing outside of the region. A proof of place of birth is required when buying the tickets and an identification document at check-in.
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How much does it cost for children up to two years old on territorial continuity flights?
For children under 24 months of age you must pay only the Crisis Surcharge (YQ).
What are the restrictions of subsidized and non subsidized special rate?
The non subsidized special rate (MCT) is subject to the same regulations as the FLEX rate and is therefore not subject to any restrictions.
The subsidized special rate (SCT) is subject to the regulations of the CT FLEX rate and can be changed and refunded without penalty if the change is made at least one hour prior to departure of the purchased flight.
Promotional rates that are not special rates are subject to restrictions that will be outlined at the time of purchase.
How many subsidized and non subsidized special-rate seats are available?
The number established in an agreement with the government.
How do I reserve flights for connections operated under the territorial continuity?
A Special-rate tickets can be reserved and purchased at our offices, the Call Center and on our Website, or at any travel agency.
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Promotional rates that are not special rates are subject to restrictions that will be outlined at the time of purchase.
How many subsidized and non subsidized special-rate seats are available?
The number established in an agreement with the government.
How do I reserve flights for connections operated under the territorial continuity?
A Special-rate tickets can be reserved and purchased at our offices, the Call Center and on our Website, or at any travel agency.
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Territorial continuity Sicily
Which flights offer “subsidized and non subsidized special rates”?
Special rates are available on all flights between Pantelleria and Palermo, Trapani, and between Lampedusa and Palermo, Catania..
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Who is entitled to a subsidized and non subsidized special rate?
Residents in Pantelleria:
Residents in Pantelleria travelling from / to Palermo and Trapani.
Residents in Lampedusa:
Residents in Lampedusa travelling from / to Palermo and Catania.
At the time the ticket is purchased and again at check-in travelers must show identification proving they are residents of the indicated cities.
Disabled:
People with disabilities and one companion.
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How much does it cost for children up to two years old on territorial continuity flights?
Minors Travelling accompaingned under 2 years old not occuping a seat: 10% of the normal fare.
What are the restrictions of subsidized and non subsidized special rate?
Refunds are admitted for without penalty in case of cancellation up to 1 hour before departure; in case of noshow with 10% penalty.
Reservation change are always admitted with 10% penalty.
How many subsidized and non subsidized special-rate seats are available?
The number established in an agreement with the government.
How do I reserve flights for connections operated under the territorial continuity?
A Special-rate tickets can be reserved and purchased at our offices, the Call Center and on our Website, or at any travel agency.
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Special assistance
Can passengers who need special assistance ask for it at the time of booking?
More information for special assistance. Click here.
What do I have to do in case of damage luggage?
More information for damage luggage. Click here.
Which are the procedures in case of lost, nondelivery and robbery?
More information for lost, nondelivery and robbery. Click here.
What are the charges for special services (pets/sport equipment, etc.)?
All the other services have the same charges applicable in any other flight operated by Meridiana-Eurofly. The cost of special baggage carriage are visible in the section General conditions of carriage
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Admittance requirements in UK
What are the admittance requirements in UK?
For security, law enforcement and immigration reasons UK Government legislation requires airlines to submit passenger information on all flights into and from the UK. Information from your passport and/or other relevant travel document will be provided to the UK Border Agency before you travel.
Further information is available clicking on this link.
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Admittance requirements in USA
What are the admittance requirements in USA?
Effective October 26, the USA Government established new rules for the admission to its national territory. With the Visa Waiver Program, passengers can travel in the USA for leisure or business for a maximum of 90 days with no need of Visa entrance.
Further information is available clicking on this link.
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Promocode
What’s a Promocode?
The Promocode is an alphanumeric code that allows you to get a further price reduction in flights fares, registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.
Furthermore the Promocode can be used as form of refund, free gifts and barter agreements.
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What kind of Promocode can I use?
There are two different Promocode types: the Marketing one and the Personal one.
The “marketing” codes can be used by several customers and they are not accumulable.
They can used to:
- Purchase a promotional fare with a further discount;
- To get a discount for registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.
The "personal" codes can be disposable or multi-purpose (if specifically indicated) and not cumulative. They are allocated for reimbursements, gifts and barter agreements and they can be used only by the holder.
They can used to:
- Purchase a promotional fare with a further discount;
- To get a discount for registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.
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Where can I use a “Promocode”?
The Promocodes can be used exclusively on the web-site.
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Which kind of information are requested to take advantage of a Promocode?
No personal information are asked to use a marketing Promocode, but, to use a personal Promocode you have to fill in your name, your surname and your e-mail address. Your personal information have to be the same used during the registering or to contact the Customer Service and the Meridiana fly Call Center that provided the Promocode. After the insertion of the information you have to click on the button “calculate” to view the discounted new fare. If the data filled in are wrong, the steps have to be repeated.
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How can I use the Promocode?
During the purchase, inside a dedicated area, you can find a box in which you can fill in your code. Once the code is filled in, the total amount reduced from the Promocode sum is calculated again.
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How can I cancel the operations made using the Promocode?
If you don’t want to use the Promocode filled in, you can cancel the operation by clicking the button “remove” ; then the system will calculate again the amounts and you will be able to fill in the Promocode one more time. The new operation can be made just before making the payment.
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What I have to do if the code is not accepted?
The Promocode can’t be accepted because:
The Promocode is expired:
When the chances of use number has been reached or because Promocodes with a temporal expiration are used
The code was already used:
When you try to use a single use Promocode or a multipurpose code for which the chances of use number has been reached.
The Promocode filled is not valid for the chosen flight-itinerary-classflight:
When the code can’t be used for the chosen flight-itinerary-classflight.
The Promocode is not valid:
When the Promocode is not filled in correctly.
The personal data are not valid:
When name, surname and e-mail address have not been filled in correctly.
Personal Promocode are not valid for bookings with more passengers:
The entered Promocode is used exclusively for personnel a reservation that includes the only holder of the Promocode.
The promo code you entered is valid only for baggage purchase:
When you try to use a Promo Code valid only for baggage purchase.
The promo code you entered is valid only for round trip flights:
When you try to use a Promo Code valid only for round trip flights.
Can refund the value of the Promocode?
The Promocode is not refundable.
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