ALLIANZ

After the flight

Meridiana



Customer care Services


Reports on operating irregularities
Passengers who have had some inconvenience with the Company (cancellations, delays, overbooking or other inconveniences) can apply our claim form on line . Our Customer Relations Department will take care to examine it and give feedback as soon as possible.



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Baggage Assistance

If you wish to complain about damage, tampering or misplacement of checked baggage ensure that
- before you leave the airport, you visit the Lost & Found Office where you will receive all the assistance you need.

Please find below the action you should take according to the type of adversity encountered:

Checked baggage damage / tampering
If your baggage has been tampered or damaged, you must visit the Lost&Found desk at the airport in which the damage was detected, and submit your complaint using the DPR – Damage Property Report.

If you wish to request compensation, please apply the claim form on line within 7 days from the date you made your report at the Lost &Found desk, attaching the documentation listed below:

1. Damage descriptions and photographs with details
2. complaint issued by the Lost&Found office at the arrival airport (DPR)
3. original flight ticket
4. original label baggage, receipt of possible extra baggage
5. complete bank details, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for account abroad only)


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Late baggage delivery
If your baggage has been delivered late, you must visit the Lost&Found desk at the airport in which the delay took place, and submit your complaint using the PIR – Property Irregularity Report. If you wish to obtain information on your baggage search status, please contact the Lost & Found office at your arrival airport using the numbers indicated on your copy of the P.I.R., along with the relative Case Number, from day 1 to day 5 from the date the P.I.R. was submitted.

If you wish to ask compensation, please apply the claim form on line within 21 days from the date on the P.I.R form attaching:

- P.I.R (property irregularity report)
- original copy of the flight ticket or electronic ticket receipt
- original label baggage, receipt of possible extra baggage
- complete bank details, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for payments abroad only)
- original receipts of expenses incurred


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Lost baggage
If your baggage has been lost you must visit the Lost&Found desk at the airport in which the delay took place, and submit your complaint using the PIR – Property Irregularity Report. If you wish to obtain information on your baggage search status, please contact the Lost & Found office at your arrival airport using the numbers indicated on your copy of the P.I.R., along with the relative Case Number, from day 1 to day 5 from the date the P.I.R. was submitted.

If you wish to ask compensation, please apply the claim form on line within 21 days from the date on the P.I.R form attaching:

- P.I.R (property irregularity report) - original copy of the flight ticket or electronic ticket receipt
- original label baggage, receipt of possible extra baggage
- contacts (address, telephone number, email address)
- a list of baggage contents. (We remind you that articles of value, lifesaving medicines, important documents, must be packed in checked baggage by hand and personally custodit).
- complete bank details, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for payments abroad only)



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Warnings
The Airline emphasises that no compensation is foreseen for fragile, perishable or goods of value packed inside checked baggage.

Please read through the “Contract Conditions”, included inside your flight ticket, for further information on other issues not listed above and the liability limits of the Carrier in the event of late baggage delivery.
We would also like to emphasize, that the numerous complaints of damage received by Meridiana in respect of luggage in polycarbonate and ABS plastic, demonstrating the fragility of the same total. Meridiana is therefore compelled to accept this type of luggage in the hold without assuming the responsibility for damage in transit may be subject, however.
Meridiana fly S.p.A. will process the personal data you provide for in order to respond to your complaint, as foreseen by the regulations in force and, in particular, the Italian Personal Data Protection Code (L.D. n. 196, June 30th 2003).
For further information please read our "Privacy Policy" in the "Legal Info" section.

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