Before the flight

General transportation conditions

This section provides details on the general transportation conditions valid on all flights operated by Meridiana. For flights operated by other Carriers (Codeshare Flights), please review the conditions present on the website of the Airline that operates the respective flights.

Reservations and tickets

Reservations
Flights can be booked in any Meridiana offices, authorized Travel Agencies, or Meridiana Call Center 0871 222 9 319 within the UK.
Reservations are only considered finalised after the ticket has been issued. Please advise in advance of any variation or cancellation regarding your reservations to avoid the possible penalties applicable to domestic or international tariffs.

Tickets
Tickets may be purchased via the Internet on the web site, or at the Meridiana Call Centre, or at Meridiana Travel Agencies or other authorised Travel Agencies.
The following service charges are applied to all tickets sold directly by Meridiana through the WTS system by authorised Travel Agencies.

   
Web site
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 3
Exception:
flights within Sardinia: € 0
Call Center
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Exception:
flights within Sardinia: € 0
WTS travel agencies 
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Exception:
flights within Sardinia: € 0
Travel agencies and
Airport ticket offices

Cost per trip per passenger (including infants)
Domestic and international flights: € 10

Note: For all flights departing from London (£ 3,00 for route) - New York ($ 10,00 for route) and Tel Aviv ($ 5,00 for route).

Travel agencies and airport ticket offices have the right to charge, at their discretion,  an Agency Fee to the customer for reserving flights and issuing tickets.
Tickets are valid for one year starting from the booking date of flight departure. Such validity time can be reduced in case of purchase under restricted or limited conditions. Meridiana can deny air transport in case of non payment of the ticket fare or any other due amount (charges, taxes or extra fees). Passengers are required to pay any due government tax and/or any other further fee not included in the ticket fare directly to Meridiana or to the relevant authorities.
Attention: passengers with tickets purchased via our website, Call Centre or WTS for Travel Agents, must print the receipt which, together with a valid form of identification, must be presented at the airport check-in counter.

Changes of reservation
Flights purchased online can be changed, with or without penalty, depending on the rate type paid for the flight

Refund
Depending on the rate type paid for the flight, you may be eligible for a refund.

Administration fee for the handling of refunds
Apart from the fare and the possible penalty, Meridiana will apply an administration fee for the handling of refunds which amounts to 20.00 Euro per ticket. If the refund due to the customer is less than the administration fee applicable, the refund will not be made. No administration fees are applied to Sardinia Territorial Continuity flights.
Warnings:
The additional costs for managing the reimbursement policy are not provided for Continuità Sardinia's facilitated and not facilitated charges and for Top fare in booking class Y/T.

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Special Assistance

Rights of persons with disabilities and persons with reduced mobility on air transportation
CE Regulation 1107/2006.

Assistance to disabled, during their time at the airport, is now responsibility of airport operators of European Union.
This includes any cause of disability, such as learning difficulties, but also the age.

Airlines must give informations to airport operator in advance so that they can be offered an adequate service. To allow Meridiana to transmit all requests to the operator, please contact us at least 48 hours in advance.

The following general transport conditions are valid on all flights operated by Meridiana. For flights operated by other Carriers (Code share Flights) please check the relative terms and conditions available on the website of the Airline Company that operates the flight.


Passengers with restricted mobility

Disabled Passengers
In compliance with the provisions of security standards, Meridiana limits the number of passengers with restricted mobility in its aircrafts.

Therefore, whenever a passenger needs assistance when boarding, going up and down the steps and taking his/her place inside the aircraft, such requirements must be communicated while booking the flight.

Passengers with restricted mobility due to an ongoing clinical condition, with broken limbs and women in their last month of pregnancy require a medical certification to be accepted on board issued within 7 days before departure date. Passengers who need transportation on stretchers should travel with an escort and they must have medical authorization to travel, issued within the 7 days before departure date. The transportation by ambulance to the airport must be arranged by the passenger. Only one passenger on a stretcher may be carried on the routes operated by MD82 aircrafts, while no stretcher transportation is possible on A320, ATR42, B737, B767 aircrafts. The number of unaccompanied visually impaired passengers is limited on each flight in accordance with safety regulations. Passengers with special needs should inform the airline at the time of booking though our call Centre, so that the company may arrange for the necessary assistance. In order to ensure the best possible services when boarding, during the flight and disembarking, passengers with restricted mobility that need special assistance must check-in at least 90 minutes before departure within time limit check-in.

The company could decide to not accept passengers without medical certification, if request, or if it will be incomplete.

Blind passengers
Unaccompanied blind passengers can be accepted in a limited number on each flight, in accordance with the security standards of the Airline. Requests for this type of assistance should be made during the reservation stage and only through our Call Centre in order for the Airline to be able to make all the necessary arrangements. Guide dogs travel free of charge and the request to board such pets on the plane must be made during the booking phase. Moreover, the dog must be leashed and muzzled. Up to two unaccompanied blind passengers are allowed on board Meridiana flights. There are no limits for the transportation of accompanied blind passengers.
On our flights directed to the United Kingdom is allowed to travel with a guide dog for blind passengers that it will be subject to the Pet Passport Scheme of the United Kingdom. It is the passenger's responsibility to ensure that the animal meets fully requirements of the Pet Passport Scheme. The company not assumes any responsibility for animals that don't have the correct documentation and recommend to contact the airport authority in the United Kingdom before traveling to confirm the details of the Pet Passport. You can get advice from the UK Guide Dogs for the Blind Association or the Defra helpline Pet Travel Scheme.

Bookings
Passengers with reduced mobility can make a booking, or add a request for special assistance to their booking, by sending an e-mail to assistenzespeciali@meridiana.com
or contacting the Call Centre to the dedicated number 0039 0789 52496. The request must include the full names of the passengers, the required flights and flight dates and a telephone number that will be used by our Call Centre to reach the passengers who request this service. For imminent departures, you are kindly asked to contact the dedicated number.

Customer care
On the following link customer care it's possible find all the informations and the form to be forwarded to Meridiana and report any errors occurred during the assistance's booking, in airport or during the flight.


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Minors travelling alone

Meridiana pay particular attention to all minors travelling on board their flights to guarantee their security and safety.

Required Documents
In order to certify the identity of a 15 year old child, a minor's identity card is required. This document certifies the minor's age and is required when travelling between countries within the European Union. Children’s ID documents are issued by the General Register Office of Births and Deaths at the City Hall and the parents must present their identity card along with two photos of the minor. Once the parents are given the minor's identity card, they must apply to the police authorities for relative permits so the child can travel within the European Union countries. The rules for minors travelling abroad change according to the national laws.
Passengers should get further information on such regulations by visiting Embassies, Consulates or the Police station. The Airline disclaims all responsibility if children are denied boarding due to unsuitable or insufficient documentation .

Infants
Young children up to 2 years of age must be accompanied by a parent or by an adult.
On board Meridiana flights, each adult passenger can travel accompanied by one infant only (children up to 2 years of age). Therefore, to travel with 2 infants, a second adult is required on board. Infants do not occupy seats since they travel on the lap of the adult that accompanies them and are entitled to l0 kg of baggage allowance. If the infant reaches 2 years of age while travelling (that is, on departure, he was under 2 years of age, on returning, he has already reached the age of 2), it will be necessary to book a seat on the flight from the date of his birthday. Therefore he will charged an Infant fare for the outbound trip and a Child fare ( from 2 to 11 years old ) for the inbound trip. Bookings have to be made considering the age of the Infant/Child while travelling. On intercontinental flights, it is possible to request a baby bassinet, if necessary, by contacting our Call Centre in advance.

Unaccompanied minors
- Meridiana accept unaccompanied minors from 5 to 13 years of age on board all their flights.

- All minors can travel if escorted by a person at least 18 years of age who assumes responsibility of the minor. Alternatively, the customer can request assistance for unaccompanied minors through the Meridiana Call Centre; the cost of the service is 40 Euro for each flight (ticket office fees excluded) and for each unaccompanied minor. This assistance cannot be booked on our website.

For information and reservations, contact the Call Center at assistenzespeciali@meridiana.com or calling to the dedicated number 0039 0789 52496.

- The availability for such assistance is limited on each flight: it is therefore recommended to make such reservations as early as possible. Such availability will be indicated during the booking phase.

- The transportation of unaccompanied minors will only be possible on direct flights; i.e. flights with no stopovers: for instance, this assistance is possible on Cagliari-Paris, but not on Cagliari-Florence-Paris. Moreover, children aged 2 years and upwards have the same baggage allowance as adults.

Boarding procedures:
Minors will be received by the check-in ground staff: they will wait with the ground staff before boarding and will be accompanied on board the aircraft where they will be handed over to the cabin attendant. Important: when making the reservation, the Customer must communicate the name and contact number (possibly a mobile) of the person that will be escorting the minor on departure and the person who will pick them up on arrival after presenting relative ID. The escort on departure will have to stay at the airport until the aircraft takes off, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives.

Warnings:

- For flights operated by carriers other than Meridiana, the passenger must always check the terms and conditions of the operating carrier.

- Minors travelling on flights from/to Moldova
Passengers of any nationality, aged between 5 and 14 years old, travelling to and from Chisinau, cannot travel alone as unaccompanied minors. This rule has been extended to up to 18 years old for passengers of Moldavian nationality. If they are travelling with someone other than their parents, notarised authority is necessary, indicating the name of the companion and signed by both parents. No authorisation is necessary if they are travelling with at least one parent.


- The passenger must always verify the travel documentation required by all countries being visited. Meridiana disclaims all responsibility in case boarding is denied at the airport.

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Pregnant mothers

A travel waiver medical certificate issued within 7 days before departure date is requested for pregnant women
- if the due delivery date is expected within 4 weeks following the flight;
- if the pregnancy has had complications;
- in case of a twin birth.
It is not recommended to fly 7 days before or 7 days after the birth or if there is a risk of an early birth or other complications.
For further information and/or reservations, please contact our Call Center.

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Transportation of domestic animals

On board of Meridiana flights transportation of dogs, cats, singing birds, rabbits, guinea pigs, hamsters and furrets is permitted if the passenger who travels in the cabin is covered by the statutory health records. In compliance with the provisions of the Company may be taken up in the cabin three containers and not more than one per passenger. The reservation after checking availability and transport confirmation of the animal on board can be make only by the Call Center, even if the passenger asks to his travel agent, it is always necessary for the Agency to contact the carrier.
The animal must be cared for at all times by the passenger and should be kept in an appropriate, sturdy, secure rigid container or bag with a leak proof bottom and openings for adequate ventilation. The container taken on board must not exceed the following size: 48x33x29 cm.
The weight of the container, pet and food included, should not exceed a total of 10 Kg (5kg on flights operated by A/M ATR); In addition, pets should not emanate unpleasant odours and must remain in the cage at all times when onboard the aircraft.
If the pet disturbs other passengers, the Captain has the authority to transfer it to the hold. Company regulations stipulate that a maximum of two pets may be taken on board and no more than one per passenger.

The transportation of animals in the hold is available on MD80 - MD82 and B737, B767 aircrafts. The request must be made at the time of booking and is subject to confirmation by the Airline (no more than four animals may be transported in the aircraft hold at any one time).

Where the aircraft is not authorized to transport an animal in the hold and the reservation is not confirmed by the Call Center 12 hours before departure, the passenger pet’s owner can only have the refund of ticket unused and the cost of animal transport in hold not performed.

Booking requests for pet transportation in the hold or in the cabin can only be made if the passenger already has a reservation.

The cost of transportation of animals in the cabin or in the hold on Domestic and International flights is available by clicking on the following link

Special baggage prices

Warnings:
Animal carriage is not available on flights from Italy to United Kingdom exception of guide dogs accompanying blind passengers, click here for more information.
For flights to Brazil, the transportation of dogs and cats is permitted upon presentation of the International Animal Health Certificate (CZI) issued by the relevant local health veterinary office.
According to Decree 6946 of 21/08/2009, the above mentioned document issued in Italy no longer requires legalisation by a Brazilian Consulate in Italy.
The Carrier declines any responsibility relating to the matter and for further information recommends consulting the website of the Consulate General of Brazil in Rome: www.consuladobrasilroma.it

Note: online purchases (website, Call Center) or through travel agents provide cheaper fares than purchases at the airport, there are not refundable, however, in case of flight change, you can use the surplus already paid by contacting the same sales channel used during purchase.

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Flights operated by carriers other than Meridiana

Meridiana, as the air transportation contracting party will inform the passengers, at the moment of the reservation, the identity of the Airline or Airlines actually operating the flight,
when different from Meridiana.
If the air carrier operating the flight is not the air carrier contractor, the passenger has the right to initiate a claim or ask for refunds and compensations with both, operating air carrier and contractor. The air carrier contractor has its name or code shown on the ticket, the operating air carrier is the company that actually operated the flight. Proper legal action shall be taken within two years from the date of arrival or from the date when the flight was expected to arrive at destination.
For the following flights, the passenger must always verify terms and conditions of the operating carrier.

The codeshare flights are operated in collaboration with the following carriers:

AIRBERLIN ( Terms and conditions of Airberlin )

AIR MALTA ( Terms and conditions of Air Malta )

BRITISH AIRWAYS ( Terms and conditions of British Airways )

BLUE PANORAMA ( Terms and conditions of Blue Panorama )

NIKI ( Terms and conditions of Niki )

IBERIA ( Terms and conditions of Iberia )

NEOS ( Terms and conditions of Neos )

ROJAL JORDANIAN ( Terms and conditions of Royal Jordanian)

SIBERIA AIRLINES S7( Terms and conditions of Siberia Airlines S7)

The wet lease flights are operated in collaboration with the following carriers:

AIR ITALY ( Terms and conditions of Meridiana )

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Required Documentation

Adults
The airline requires all passengers to provide a photo ID card at check-in on all flights including domestic services. Passengers who use the online check-in service will be required to provide photo ID at the security gate and again at the boarding gate.
Italian domestic flights: the document required for passengers on domestic flights is the identity card or a valid identity document or equivalent such as: passport, driving license, nautical license, pension book, eligibility license for the running of thermal plants, firearm license, identity card, on the condition they have a photograph and the stamp or equivalent marking issued by the Italian State authorities. (Art. 35/D.P.R. 445/28 December 2000).
International Flights: The document requirements for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
Intra-Schengen Flights
The Schengen Agreement was signed in 1995 and created the so-called borderless Schengen Area; this allows the citizens of all countries adhering to the Agreement to travel freely within the area without formal control of their documents. As the flights between the Schengen Countries are classified as International flights, all passengers travelling to and from these countries are required to provide a valid passport or ID card on departure.
Passengers who are citizens of such countries and reside there on a permanent basis, are permitted to travel within the Schengen Area without a visa, on the condition they provide a valid passport and residency card.
Residency cards are not classified as valid travel documents and must be presented along with a valid passport in order to travel. Passengers are responsible for contacting the Italian branches of the Embassies or Consulates of the countries they are travelling to in order to receive updated information on all travel regulations.
The Airline declines all responsibility where passengers are denied boarding due to incomplete and/or invalid travel documents.
Flights from/to Brazil:
Any passengers travelling from/to Brazil, entering or leaving Brazilian territory, if carrying over the equivalent of R$ 10.000,00 (ten thousand reais) in national or foreign currency, check or “travelers check” must declare the said sum before customs, through specific online form.
Flights from/to New York:
The USA's TSA (Transportation Security Administration) has developed a news program to control US borders, called Secure Flight. In compliance with this program, passengers booking flights to, from or within the US are required to provide some personal information which the airline will comunicate to TSA.
Travellers going to the USA for a stay of 90 days or less and who are able to participate in the "Visa Waiver Program" will have to apply for authorization before their journey by using the Electronic System for Travel Authorization (ESTA) system before the passengers travelling to the U.S.A. actually board the plane.

It is the sole responsibility of passengers to ensure they keep their valid travel documents in a secure place and in good condition; this applies to Identity Cards, Passports, Birth Certificates (where applicable). Passengers providing travel documents that are torn (and taped back together) ruined or illegible will be refused boarding .

Minors
For travelling documentation please consult the regulations in the relative section

For additional information: www.iatatravelcentre.com

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Check-in

In order to avoid any delays due to congestion during check-in operations and security controls, Meridiana invite their passengers (customers) to take note of check-in schedules for our flights, in particular check-in time limits:

- domestic flights:
check-in opens 2 hours before flight departure time and closes 35 minutes before flight departure time;
- international flights in Europe (except flights to Chisinau):
check-in opens 2 hours before flight departure time and closes 45 minutes before flight departure time;
- flights to Chisinau:
check-in opens 3 hours before flight departure time and closes 60 minutes before flight departure time;
- intercontinental flights (except Dakar, New York, Brazil and Cuba):
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes before flight departure time;
- flights to New York, Brazil and Cuba:
check-in opens 3 hours and 30 minutes before flight departure time and closes 60 minutes before flight departure time;
- flights to Dakar:
check-in opens 4 hours before flights departure time and closes 75 minutes before flight departure time.

Warnings:
The presentation at the airport over check in time limit involves to denied boarding to passengers.

Business Class passengers have access to dedicated check-in desks and will be allowed to access the VIP Lounge while waiting. In the case of a no-show within the check-in time limits, the passenger will lose all rights to board the plane, even if holding a reservation. In case of no-show at departure, Meridiana is entitled to cancel all reservations made for any further or return flights.

Onboard seat assignment

To proceed with the service, CLICK HERE
For more information about the service, CLICK HERE

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Hand baggage

Dimensions and weight
Each passenger is allowed one hand baggage item that should not exceed 55 cm. x 40 cm x 20 cm or weigh over 8 kg (5kg on flights operated by A/M ATR).
Moreover, it is allowed to carry on bags or briefcases, waist-bags and laptop/tablet cases, in addition to usual handbags.
Please note: in case of full flights it may have to board a certain amount of handbags inside the hold.

Warnings
To make easier boarding procedures, please check hand baggage size and weight with Meridiana staff in airport or to the special basket baggage meters placed near Meridiana check-in counters, before go to the boarding gate. Will be denied boarding to passengers who don't comply this rule.

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Checked baggage

INFORMATIONS
The sections below summarize checked baggage conditions, by flight type and fare type. These terms apply to all flights operated by Meridiana, except for those listed as operated by other carriers who will apply their own terms and conditions.

Warnings:
Following numerous complaints of damage received in respect of luggage in polycarbonate and ABS plastic, demonstrating the fragility of the same total, Meridiana is therefore compelled to accept this type of luggage in the hold without assuming the responsibility for damage in transit may be subject, however, remains the full responsibility for the late delivery, loss and theft.
DOMESTIC FLIGHTS excluding tickets with territorial continuity Sardinia fare

Dimensions and weight

Dimensions (standard):
the total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg. If the baggage exceeds 23 kg and weighs up to a maximum of 30 kg an excess baggage charge will apply.

Baggage tag :
All baggage pieces must be labelled with the passenger's name and address.
If you wish to transport special sports equipment that exceeds the established sizes and weights, please consult the information available about special baggage.

Class Baggage included in the fare Additional baggages
BASIC

ECONOMY


1 baggage

max 23 Kg
2nd additional baggages - 55 Euros
3rd additional baggages or others- 100 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 Kg.
FLY-PASS
IN BASIC CLASS


1 baggage

max 30 Kg
2nd additional baggages - 55 Euros
3rd additional baggages or others - 100 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 Kg.
PREMIUM - TOP

ECONOMY


2 baggages

max 23 Kg each
3rd additional baggages or others - 100 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 Kg.
FLY-PASS
IN PREMIUM - TOP CLASS


2 baggages

max 30 Kg each
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only for titular or carnet beneficiary : 2 baggages max 23 Kg each included.

If purchased at the airport, there can be further supplements payable to the handling ticket offices.

To purchase checked baggage or excess baggage, CLICK HERE

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DOMESTIC FLIGHTS with territorial continuity Sardinia fare

Dimensions and weight

Dimensions (standard):
the total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Weight (standard):
The baggage that you check will have a total weight of 23 kg. If the total baggage exceeds 23 kg and weighs up to a maximum of 30 kg an excess baggage charge will apply.

Baggage tag :
All baggage pieces must be labelled with the passenger's name and address.
If you wish to transport special sports equipment that exceeds the established sizes and weights, please consult the information available about special baggage.

Class Baggage included in the fare
ECONOMY

max 23 Kg per adult/child passenger
1 baggage max 10 Kg per infant passenger
FLY-PASS
IN ECONOMY

max 30 Kg
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

The extra payment for excess weight can be made on the website or Call Centre (recommended choice), to guarantee the price shown on the chart.

If purchased at the airport, there can be further supplements payable to the handling ticket offices.

To purchase excess baggage, CLICK HERE

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INTERNATIONAL FLIGHTS EUROPE and flights from/to Egypt

Dimensions and weight

Dimensions (standard):
the total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg. If the baggage exceeds 23 kg and weighs up to a maximum of 30 kg an excess baggage charge will apply.

Baggage tag :
All baggage pieces must be labelled with the passenger's name and address.
If you wish to transport special sports equipment that exceeds the established sizes and weights, please consult the information available about special baggage.

Class Baggage included in the fare Additional Baggages
ECONOMY

sub classes
A-P-R-U-N-V-W-X


1 baggage

max 23 Kg
2nd additional baggages- 70 Euros
3rd additional baggages or others - 150 Euros

Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
ECONOMY

sub classes
Y-M-L-H-K-Q-O-E-T


1 baggage

max 23 Kg
2nd additional baggages - 70 Euros
3rd additional baggages or others - 150 Euros

Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
BUSINESS CLASS


1 baggage

max 30 Kg
FLY-PASS
IN ECONOMY


1 baggage

max 30 Kg
FLY-PASS IN
BUSINESS CLASS


2 baggages

max 30 Kg each
3rd additional baggages or others - 150 Euros

Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

If purchased at the airport, there can be further supplements payable to the handling ticket offices.

To purchase checked baggage or excess baggage, CLICK HERE

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INTERCONTINENTAL FLIGHTS
Baggage policy applies to flights for destinations:
Maldives, Mauritius, Kenya, Madagascar, the Caribbean, Brazil, Cuba, Senegal.

Dimensions and weight

Dimensions (standard):
the total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Weight (standard):
The baggage that you check will have a total weight of 20 kg. If the total baggage exceeds 20 kg and weighs up to a maximum of 30 kg an excess baggage charge will apply.

Baggage tag :
All baggage pieces must be labelled with the passenger's name and address.
If you wish to transport special sports equipment that exceeds the established sizes and weights, please consult the information available about special baggage.

Class Baggage included in the fare Additional Baggages
ECONOMY
Max 20 Kg per per adult/child passenger
1 baggage max 10 kg per infant
 
BUSINESS CLASS
Max 30 Kg per passeggero adulto/child
1 bagaglio max 10 kg per infant
 
FLY-PASS
IN ECONOMY CLASS


1 baggage

max 30 Kg

FLY-PASS IN
BUSINESS CLASS


2 baggages

max 40 Kg total*
*each baggage must not weigh
more than standard limit 30kg
 
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on flights from/to Dakar:
On the flights from/to Dakar, the Senegal passengers holding a regular working contract in Italy have a baggage allowance of 40 Kg per Adult, 40 kg per Child passenger, 10 Kg per infant.

Only on flights from/to Brazil:
For passengers born in Brazil on scheduled flights from/to Brazil is admitted a baggage allowance of 40 kg, the maximum weight admitted per single baggage is 30 Kg.

If purchased at the airport, there can be further supplements payable to the handling ticket offices.

To purchase checked baggage or excess baggage, CLICK HERE

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INTERCONTINENTAL FLIGHTS from/to New York

  Dimensions and weight

Dimensions (standard):
the total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg for Economy Class and 30 kg for business class. If the baggage exceeds 23 kg (economy class) and weighs up to a maximum of 30 kg an excess baggage charge will apply.

Baggage tag :
All baggage pieces must be labelled with the passenger's name and address.
If you wish to transport special sports equipment that exceeds the established sizes and weights, please consult the information available about special baggage.

Class Baggage included in the fare Additional Baggages
ECONOMY


1 baggage

max 23 Kg
2nd additional baggage - 70 Euro
3rd additional baggages or others - 150 Euro

Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
BUSINESS CLASS


1 baggage

max 30 Kg
FLY-PASS
IN ECONOMY


1 baggage

max 30 Kg
FLY-PASS IN
BUSINESS CLASS


2 baggages

max 30 Kg each
3rd additional baggages or others - 150 Euro
Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

If purchased at the airport, there can be further supplements payable to the handling ticket offices.

To purchase checked baggage or excess baggage, CLICK HERE

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FLIGHTS OPERATED BY CARRIERS OTHER THAN MERIDIANA
For flights operated by a carrier other than Meridiana please check the relative terms and conditions available on the website of the Airline Company that operates the flight.

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General Information:

Transport of strollers for infant passenger
Passengers with infants (from 0 to 2 years) can carry 1 completely foldaway stroller or 1 car seat as checked baggage or as hand baggage (on condition there is available space in the cabin).

Dimensions and weight of baggage allowed on all flights
- passengers are allowed to carry baggage whose total dimensions do not exceed 160cm ( height + length + width)
- maximum weight for each baggage: 30kg.
- All baggage items must be labelled with the passenger's name and address.

Warnings:

Purchases made online guarantee savings and convenience compared to those purchased at the airport, where an additional commission may be applied by the airport company.
The amount paid is not refundable, but if you change your flight you can use the amount already paid for the purchase of the same service by re-contacting our Call Centre. If the passenger has purchased checked-in baggage (where allowed), extra weight or special baggage allowances, he must print the receipt and present it at the check-in desk together with the travel document issued. Without the receipt confirming the purchase, the passenger will be required to pay for the service again.

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Special baggage

there are restrictions and transportation costs for carrying baggage such as sport equipments, firearms and ammunitions, etc., . To consult special baggage transportation costs such as windsurf and sub equipment, animals in the hold and others, for Domestic, International and Intercontinental Flights, on each sales channel (web, call Centre, travel agencies or in the airport), click on the following link: Special baggage prices

To purchase special baggage allowance, CLICK HERE

Firearms and ammunitions
Weapons and ammunition (only if ammunition for hunting weapons, for the purposes of defence or sport) may only be carried in the hold as checked baggage; the passenger must communicate possession of such arms and ammunition prior to the operations of acceptance.

Weapons can only be accepted if:
- they are unloaded;
- dismantled and packed in suitable rigid and sealed containers made of metal, wood or fibre.

The containers holding the weapons must be secure and only the passenger should have the keys or the combination to open the container.

Ammunition can only be accepted if:
- packed separately from the weapon;
- packed in suitable rigid, metal, wooden or cardboard containers. The containers must be provided with a locking system and be shock-proof;
- arranged in such a manner that parts of the ammunition cannot move individually and/or be activated accidentally

The maximum quantity that can be transported for each passenger is 5 kg.

It is the passenger's responsibility to ensure packaging of the weapons and ammunition in the containers previously referred to as suitable. Once registered the passenger is accompanied to the security check point where they will fill in the weapons and ammunition transportation form.
The weapons and ammunition will be handed to the security officer who will convoy them and supervise their transportation until closure of the hold.

The service is subject to payment.

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Liquids on board

Transportation of liquids in hand baggage is restricted for security reasons.

Click here for more information (Pdf format)

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Prohibited items

Please note that as a result of security restrictions brought in by the National Security Program, it is forbidden for passengers to carry the following items in their hand baggage:

- Liquids
- Toy guns.
- Slingshot, Cutlery, Knives (of any size).
- Paper-knives, Razor blades.
- Work tools.
- Javelins, Scissors, syringes(*).
- Knitting needles.
- Baseball bats.
- Billiard Cues.
Note (*) Passengers may carry syringes in their hand baggage if they are in possession of a medical certificate. Passengers carrying the above-mentioned items must advise the check-in staff.

Items you must not carry in your checked baggage:
- Explosives, ammunitions, fireworks and flares.
- Flammable liquid substances such as lighter refills, paints, thinners or flammable solid substances such as matches.
- Compressed gases, corrosive materials, flammable liquid or solid materials.
- Oxidizing materials, such as oxygenating substances and peroxides.
- Corrosive materials, such a mercury, acids, alkalis, and car batteries.
- Poisonous substances and pathogens.
- Radioactive materials, foul smelling and other hazardous materials must not be brought on board.

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Overbooking (denied boarding) - flight cancellation - long delay

In order to limit the effects deriving from no-shows of passengers who properly booked their flights, Meridiana - just like other major airlines - tends to overbook its flights. This practice undergoes a strict procedural control, which is subject to an ongoing monitoring on the expected number of passengers. Meridiana will correspond a compensation to passengers who could not get on board because of wrongful unavailability of seats. Meridiana informs its passengers that in case of denied boarding, flight cancellation or a minimum delay of two hours, passengers can reach the check-in counters or the airline exit gates where will be provided with text listing all the passengers’ rights as regards compensation and assistance, according to Regulation (EC) n.261/2004 art. 14 (1).

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Minimum service guaranted in case of strike

According to the law in force, in case of strikes of the airline industry, Meridiana will regularly guarantee scheduled domestic and international flights from 7 am to 10 am and from 6 pm to 9 pm, as well as further connections to the islands that will be identified by the Italian Civil Aviation Authority, as an essential step to ensure passengers mobility in the air transport.

Relevant information regarding the flights guaranteed during a strike, as well as other flights that may be operated in consideration of the type of labour conflict in course, will be promptly notified as they become available through the official information channels.

Airline Responsibility for passengers and baggage

This information summarises the liability rules applied by the European Community Carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passengers injury or death. For damages up to 113.100 SDRs, the air carrier cannot dispute claims for compensation.
If it exceeds such amount, the airline can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
In case of injury or death of a passenger, the carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs.

Transportation delays
In case of flight delays, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for such a damage is limited to 4.694 SDRs.

Baggage delays
In case of baggage delay, the airline is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.000 SDRs.

Mishlanding, loss or damage to baggage
The carrier is liable for the mishandling, loss or damage of the baggage up to 1.000 SDRs.
In case of checked baggage, the airline is liable, unless the baggage was evidently faulty. In case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. To download the "Maximum Value Declaration" document, please click here

Baggage complaints
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the passenger must write a complaint within seven days, whereas in case of delay, within 21 days from the date of withdrawal of the baggage by the passenger himself.

Liability of contracting and actual carriers
If the carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of a carrier is indicated on the ticket, that carrier is the contracting party.

Deadlines for compensation claims
Any compensation lawsuits must be filed in court within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.
The rules described above are based on the Montreal Convention of 28 May 1999, which has been implemented in the Community though Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and though the national legislation of the Member States.

Air transportation of persons and baggage is regulated in Italy by European Union laws, current international agreements and the Air Navigation Code. Airline companies in the European Union are subject to (EU) Regulation no. 2027/97, as modified from (EU) Regulation no. 889/02, on the responsibility of the carrier; to (EU) Regulation no. 261/04 regarding monetary compensation for denied boarding; to (EU) Regulation no. 1107/06 on the rights of persons with disabilities and reduced mobility; and to the 1929 Warsaw Convention and the 1999 Montreal Convention regarding international air transportation. In addition, the carrier’s applicable general transport terms and conditions (for passengers and baggage) are displayed at Meridiana airport locations and agencies as are the carrier’s internal regulations.

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Compensation and Assistance to Passengers

Common regulations on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

To download the document, please click here

PDF format (1 Mbyte)
Required software: Adobe Acrobat Reader (~ 22 mb), free download Adobe


The Meridiana Group does not assume responsibility for material or contents that may be present in third party web sites which are reachable through links present on this web page.

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Useful information on the procedures to be followed both on the ground and on board in relation to safety

TO ENSURE THE SAFETY OF THE FLIGHT AND OF YOUR CO-PASSENGERS, PLEASE READ THE FOLLOWING INFORMATION CAREFULLY

In compliance with Italian and international legislation, the Captain is authorised to implement any measure considered appropriate for the safety of the flight and passengers: every passenger on board is obliged to follow the instructions of the Captain, also communicated to them through the Flight Attendants. It is therefore essential to comply with the instructions of the Captain and the instructions given by ground staff in order to avoid breaching a rule or in some cases possibly also committing a crime.

There are several forms of behaviour which are inappropriate and not acceptable in terms of safety both on board and during ground operations (prior to boarding and on board).

On the ground
Our staff will warn anyone demonstrating behaviour that is inappropriate or dangerous and that is not acceptable. Should such behaviour continue, those responsible will not be permitted to board and they will be reported to the Airport Authority whereupon relevant action will be taken.

On board
Our crews are professionally trained to manage a variety of situations of danger resulting from, for example, the abuse of alcohol, drugs, from the use of offensive language, violent and/or threatening behaviour. Anyone on board demonstrating inappropriate behaviour will receive a "Regulatory Infringement Warning" from the Captain (also through the Flight Attendants) who may, if this behaviour persists and threatens the safety of others and/or the safety of the flight, also order a limitation of personal freedom of the passenger. At the destination, the passenger will then be handed over to the local authorities for relevant action .

Smoking / Electronic Cigarettes
For flight safety and the health of passengers, smoking aboard the aircraft is strictly prohibited. Specifically, smoking in the toilets (and in other defined areas) is therefore punishable by law. This prohibition includes electronic cigarettes in accordance with the IATA (International Air Transport Association) procedure of reference from 1 April 2013.

Alcohol and drugs
Boarding will not be permitted to any persons under the influence of alcohol or drugs. Alcoholic beverages will not be served on board to passengers under the age of 16 or to those manifesting signs of potentially dangerous and/or unruly behaviour.

Emergency equipment
It is forbidden to damage, tamper with or remove emergency equipment (e.g. life jackets, safety belts, etc.). Such behaviour may endanger the safety of the flight and other passengers and as such are punishable offences.

Cabin and passengers
The Company will take legal action against any passengers responsible for damaging/removing any system/part of the cabin (e.g. seats, entertainment system, etc.).

Electrical/electronic apparatuses
The use of electric/electronic apparatus that may interfere with the performance of on-board systems is strictly prohibited. The use of such apparatus is only permitted on the basis of the information from time to time provided by the crew: upon closing of the doors on the ground passengers must ensure that such apparatus is switched off.

Dangerous materials/items
It is strictly forbidden to bring on board materials, hazardous substances or prohibited items, as per the list contained in the information shown on the flight ticket and in notices displayed in the airport reception areas.

False information, offensive language and harassing behaviour
It is strictly forbidden to disseminate false information that may endanger the safety of the flight, cause annoyance to passengers, crew members or ground staff, offend the integrity of the Captain or show disrespect towards crew members.

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