Legal info

Meridiana fly S.p.A. promotes and upholds national and international legislation in regard to security and handling of personal details.

Security

Meridiana fly S.p.A. has adopted various strategies in order to guarantee customer transaction security. Security Software SSL (secure Socket Layer) is present on the Meridiana fly S.p.A. website server, and provides the highest standard for the protection of economic transactions. SSL Software processes secure transactions from any PC using a browser without the need to download additional software, enabling the transmission of secure information. This procedure offers the maximum possible security, purchase protection and customer confidentiality. In order to guarantee trustworthy transactions, Meridiana fly S.p.A. has joined the Verisign Scheme, a certification Authority and market leader.

Privacy Policy

Meridiana fly S.p.A., which manages the website www.meridiana.com, intends to accurately describe the management of the processing of personal data of users of the same, and to provide, moreover, Information Notes, pursuant to Art. 13 of D.L. [Legislative Decree] 196 of 30 June, 2003, ("Privacy Code"). The Information Notes do not apply to other websites eventually accessible through links present on the website, of which the company is not in any way liable.

Information Notes ex Art. 13 of L. D. 196/2003
Under Article 13 of the Privacy Code, we inform you that following consultation of this site, data relating to identified or identifiable persons can be processed. The processing of your personal data will be handled at the registered offices of Meridiana fly S.p.A by automated instruments for the period of time necessary to achieve the purposes for which they were collected. Specific security measures are taken to prevent data loss, illicit or improper use and unauthorized access.

In a general sense, it should be noted that through the present website, various types of data collection are carried out and for different purposes:
a) necessary and automatic collection of data of the browser inherent to interaction with the website;
b) processing correlated to data collection, voluntarily entered by the browser, by registration, by filling out the appropriate form included on the website pages;
c) processing correlated to sending e-mails to the addresses listed to contact the owner or for the calls to the C all Centre dedicated to the management of passenger bookings, ticket sales and ancillary services;
d) processing correlated to the receipt and management of curriculum vitae submitted voluntarily by the parties concerned (Area Jobs & Training), or for participation in prize contests;
e) processing correlated to the acquisition of data necessary to perform its contractual obligations assumed with regard to its own users and resulting from the booking and purchase of passenger travel tickets.

This processing is effectuated also for the purpose of complying with obligations dictated by law, regulations and/or community and international legislation (eg. obligation to transfer PNR data to U.S. authorities ), for maintaining accounts and management of receipts and payments, to verify the quality of service provided or to send additional information to the user/passenger.
The sending of e-mails to the addresses listed on this website involves the successive acquisition of the sender's address needed to respond to the request, as well as any other personal data included in the message.
The making of telephone calls to the phone numbers of the Call Centre listed in the respective web page involves processing of personal data of the user aimed at providing replies to requests for information, to purchase the flight tickets as requested by the passenger (also using their data from credit cards), to make changes or substitutions in the ticketing, refunds, special assistance and purchase of services complementary to the flight, etc.
The processing related to the services on this website are handled only by staff charged with processing. Personal data voluntarily provided by users who submit requests for information or for the sending of informational material or suggestions of various kinds, are used only to perform the services or activities requested and are communicated to third parties only in the case where such is necessary to meet the desired end and after informing the person concerned. The user is free to provide personal data on the application forms included on the website or to request the sending of any informational material or other communications or to subscribe to the services available on the website. The failure to confer the same can result in the impossibility to obtain that which has been requested.
The present Information Notes relate exclusively to the processing operations performed on data collected as described above. It does not refer, therefore, to the processing done through other websites of partners to Meridiana fly services, to which the user might access via links from the website www.meridiana.com. For such processing, there must be provided, on the part of the respective owners, autonomous Information Notes.
It is be noted, therefore, that processing of data conferred by accessing third-party sites, accessible through the links posted on the website in specified areas (insurance, tour operators, banks, etc.) are effected by subjects other than Meridiana fly S.p.A.

Personal data provided can be communicated by Meridiana fly S.p.A. to collaborators and employees engaged for this purpose (within the realm of their duties) or to subjects assigned to perform the activities necessary for the execution of transportation and exclusively for that purpose; in particular, such data can be communicated to companies subsidiary to or associated or affiliated with Meridiana fly S.p.A., (as, for example, companies in the Meridiana Group), to companies of airport terminals for check-in services, police forces or judiciary authorities in the realm of investigations or enquiries by judiciary police for the purposes of prevention, ascertainment or repression of crimes, etc., or, in any event, to third parties for which it is deemed necessary and indispensible (or however, functionally) for the carrying out of the activities of Meridiana fly S.p.A.

The users/passengers are recognised as having the rights set forth in Article 7 of the Code, in particular, they may at any time:
- obtain the confirmation on the part of the carrier of the existence or not of your personal data, even if not yet registered, and their communication in an intelligible form, (for the said request, where the existence of data that concerns the enquiring passenger is not confirmed, the carrier may ask for a contribution to expenses not exceeding the costs actually incurred by the said carrier);
- ask for confirmation of the existence, at the registered offices of the carrier, of your personal data (for this request, if the existence of data pertaining to the requesting passenger is not confirmed, the carrier may request a contribution to expenses not exceeding the costs actually sustained by the said carrier);
- obtain from the carrier the indication of the origin of personal data, the purposes and methods of their processing, as well as information on the logic applied in the circumstances of processing of personal data effectuated with the aid of electronic means;
- at the same time, you can obtain the identification of subjects and categories of subjects to whom the personal data may be communicated or who might become cognisant of it;
- obtain the updating, correction and integration of personal data;
- request the cancellation, transformation into anonymous form or the blocking of the data if processed in violation of laws, including those for which there is no necessity for conservation in relation to the scope for which the data has been collected or successively processed, as well as to obtain the attestation that these operations have been brought to the attention of those to whom the data has been communicated or diffused, excepting in the case in which such fulfilment is shown to be impossible or involves the use of resources manifestly disproportionate with respect to the protected right;
- object to the processing of his/her personal data for legitimate reasons or if the data is used for sending advertising materials or direct selling or for carrying out market surveys or commercial communications and, similarly, to be informed at the moment in which the data are communicated and disseminated, of the possibility of exercising, without charge, this right.

The owner of the data processing for flights and services provided through this website is:

Meridiana fly S.p.A.
Centro direzionale Aeroporto Costa Smeralda
07026 Olbia, Italy
Tel. (+ 39) 0789 52600 – Fax (+39) 0789 52974


Organizzazione & Compliance is the company operation responsible for replying to interested parties and can be contacted by e-mail at privacy@meridianafly.com.
The full list of those responsible for the processing of personal data related to this website is available at the request of the interested party at the company’s Organizzazione & Compliance service which can be contacted at the following e-mail address: privacy@meridianafly.com.

Location of data processing
Processing related to the web services on this website takes place at the registered offices of Meridiana fly S.p.A. and is handled exclusively by technical staff of the offices in charge of processing or others charged with occasional maintenance operations. No data from the web service will be communicated or disseminated.
The personal data provided by users who submit requests for the sending of informative material are, however, used only to perform the service or activity requested and will be communicated to third parties only where this is necessary for that purpose.

Types of data processed
Navigation Data
The computer systems and software procedures in control of operation of this website acquire, during the course of their normal operation, various personal data, the transmission of which is implicit in the use of internet communication protocols; the data involved is not collected to be associated with identified, interested parties, but by their very nature could, through processing and association with data held by third parties, permit the users to be identified (in this category of data, the IP addresses or domain names of computers used by users to access the site, the URI - Uniform Resource Identifier are included), of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response by the server and other parameters of the operating system and computer environment of the user). These data are used only to obtain anonymous statistical information on the use of the website and to check its correct functioning and they are deleted immediately after processing. The data could be used to ascertain responsibility in case of computer crimes against the site. In any case, the data on web contacts are not kept for more than seven days. It should be noted that the navigational data could be used to ascertain responsibility in case of IT crimes against the Portal: www.meridiana.com, according to procedures established by the competent authorities.

Data provided voluntarily by Users
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this website involves the consequent acquisition of the sender's address, necessary for responding to requests, as well as any other data included in the message. For the purchase of flight tickets and for signing up for services or loyalty programmes, the data provided by the user will be used for the inclusion of the personal data of the passenger in the company IT data base in order to provide the transportation service requested, to credit the benefits connected to the loyalty programme you choose, to send a regular newsletter, to promote the new offers fly Meridiana SpA (Including those related to the preselected loyalty programme) and eventually for statistical activities for internal use, with processing methods used with regard to the data being such as to prevent tracing back to the single individual concerned.
Specific Information Notes will be progressively reported or displayed on web pages dedicated to the varied and special services on request
. special services on request. It is necessary to specify that the processing effectuated through the various pages of the website relate exclusively to common personal data: the user is asked, therefore, not to post data revealing racial and ethnic origin, religious, philosophical, or other type, beliefs, political opinions, membership in political parties, trade unions, associations or organisations of a religious, philosophical, trade union character, nor personal data disclosing the state of health and sexual orientation, or for information however classified as "sensitive data" pursuant to Art. 4, Paragraph 1, Letter. d) of the Privacy Code. Otherwise, the related message will be immediately destroyed. This will make it impossible to provide whatever has been requested.

If in any case, data of a "sensitive" nature (i.e. contents of a curriculum vitae) is intended to be sent to the owner, please submit the relevant message by fax to the following number: + (39) 0789 52974, with the specific declaration of authorisation for the processing of the sensitive data it contains. Please note that, in the absence of such a declaration, the message eventually received will be destroyed. Notwithstanding the foregoing provisions in relation to CVs containing sensitive data, it is still possible to send CVs, if they contain only common data, by this link.

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Update: June 2011

Terms and conditions

To read or download TERMS AND CONDITIONS, click here.

PDF format (187Kb)
Required software: Adobe Acrobat Reader (~ 36 mb), free download from Adobe site

CUSTOMER SERVICE PLAN (only for flights from/to New York)

Customer Service Plan


LENGTHY TARMAC DELAY PLAN (only for flights from/to New York)

Meridiana Fly Lengthy Tarmac Delay Plan


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