ALLIANZ

Before the flight

General transportation conditions

This section provides details on the general transportation conditions valid on all flights operated by Meridiana. For flights operated by other Carriers (Codeshare Flights), please review the conditions present on the website of the Airline that operates the respective flights.

Reservations and tickets

Reservations
Flights can be booked in any Meridiana offices, authorized Travel Agencies, or Meridiana Call Center +39 0789 52682.
Reservations are only considered finalised after the ticket has been issued. Please advise in advance of any variation or cancellation regarding your reservations to avoid the possible penalties applicable to domestic or international tariffs.

Tickets
Tickets may be purchased via the Internet on the web site, or at the Meridiana Call Centre, or at Meridiana Travel Agencies or other authorised Travel Agencies.
The following service charges are applied to all tickets sold directly by Meridiana through the WTS system by authorised Travel Agencies.

Tickets type Service charges
Web site
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Exception:
flights within Sardinia: € 0
Call Center
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
WTS travel agencies 
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Travel agencies and
Airport ticket offices

Cost per trip per passenger (including infants)
Domestic and international flights: € 10

Note: For all flights departing from London (£ 5,00 for route) - New York ($ 7,00 for route).

Travel agencies and airport ticket offices have the right to charge, at their discretion,  an Agency Fee to the customer for reserving flights and issuing tickets.
Tickets are valid for one year starting from the booking date of flight departure. Such validity time can be reduced in case of purchase under restricted or limited conditions. Meridiana can deny air transport in case of non payment of the ticket fare or any other due amount (charges, taxes or extra fees). Passengers are required to pay any due government tax and/or any other further fee not included in the ticket fare directly to Meridiana or to the relevant authorities.

Changes of reservation
Flights purchased online can be changed, with or without penalty, depending on the fare rule. The replacement can be carried out via the Manage My Booking section, selecting the option Change reservation and request refunds online.

Refund
The refund of a flight is possible depending on the type of fare purchased. The repayment can be made via:
- Online by Manage My Booking section, selecting the option Change reservation and request refunds online,
- Call Center, by contacting the dedicated number + 39 0789 52609 (option 3) or via e-mail at refunds@meridiana.com.

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Special Assistance

Rights of persons with disabilities and persons with reduced mobility on air transportation
CE Regulation 1107/2006.

Assistance to disabled, during their time at the airport, is now responsibility of airport operators of European Union.
This includes any cause of disability, such as learning difficulties, but also the age.

Airlines must give informations to airport operator in advance so that they can be offered an adequate service. To allow Meridiana to transmit all requests to the operator, please contact us at least 48 hours in advance.

The following general transport conditions are valid on all flights operated by Meridiana. For flights operated by other Carriers (Code share Flights) please check the relative terms and conditions available on the website of the Airline Company that operates the flight.


Passengers with restricted mobility

Disabled Passengers
In compliance with the provisions of security standards, Meridiana limits the number of passengers with restricted mobility in its aircrafts.

Therefore, whenever a passenger needs assistance when boarding, going up and down the steps and taking his/her place inside the aircraft, such requirements must be communicated while booking the flight.

Passengers with restricted mobility due to an ongoing clinical condition, with broken limbs and women in their last month of pregnancy require a medical certification to be accepted on board issued within 7 days before departure date. Passengers who need transportation on stretchers should travel with an escort and they must have medical authorization to travel, issued within the 7 days before departure date. The transportation by ambulance to the airport must be arranged by the passenger. Only one passenger on a stretcher may be carried on the routes operated by MD82 aircrafts, while no stretcher transportation is possible on B737, B767 aircrafts. The number of unaccompanied visually impaired passengers is limited on each flight in accordance with safety regulations. Passengers with special needs should inform the airline at the time of booking though our call Centre, so that the company may arrange for the necessary assistance. In order to ensure the best possible services when boarding, during the flight and disembarking, passengers with restricted mobility that need special assistance must check-in at least 90 minutes before departure within time limit check-in.

The company could decide to not accept passengers without medical certification, if request, or if it will be incomplete.

Blind passengers
Unaccompanied blind passengers can be accepted in a limited number on each flight, in accordance with the security standards of the Airline. Requests for this type of assistance should be made during the reservation stage and only through our Call Centre in order for the Airline to be able to make all the necessary arrangements. Guide dogs travel free of charge and the request to board such pets on the plane must be made during the booking phase. Moreover, the dog must be leashed and muzzled. Up to two unaccompanied blind passengers are allowed on board Meridiana flights. There are no limits for the transportation of accompanied blind passengers.
On our flights directed to the United Kingdom is allowed to travel with a guide dog for blind passengers that it will be subject to the Pet Passport Scheme of the United Kingdom. It is the passenger's responsibility to ensure that the animal meets fully requirements of the Pet Passport Scheme. The company not assumes any responsibility for animals that don't have the correct documentation and recommend to contact the airport authority in the United Kingdom before traveling to confirm the details of the Pet Passport. You can get advice from the UK Guide Dogs for the Blind Association or the Defra helpline Pet Travel Scheme.

Bookings
Passengers with reduced mobility can make a booking, or add a request for special assistance to their booking, by sending an e-mail to assistenzespeciali@meridiana.com
or contacting the Call Centre to the dedicated number +39 0789 52609, option 1. The request must include the full names of the passengers, the required flights and flight dates and a telephone number that will be used by our Call Centre to reach the passengers who request this service. For imminent departures, you are kindly asked to contact the dedicated number.

Meridiana Compassionate Flexibility Policy
Compassionate Flexibility is a policy whereby Meridiana will waive (not apply) fare rules related to Non-Refundable and/or No-Change tickets in the case of Bereavement or Unexpected Medical Situation (as defined below). All potential passengers are recommended to acquire comprehensive Travel Insurance in order to protect themselves from possible financial losses, should they occur. They should not rely solely on the discretion of the Airline. Here more details about the policy.


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Minors travelling alone

Meridiana pay particular attention to all minors travelling on board their flights to guarantee their security and safety.

Required Documents
In order to certify the identity of a 15 year old child, a minor's identity card is required. This document certifies the minor's age and is required when travelling between countries within the European Union. Children’s ID documents are issued by the General Register Office of Births and Deaths at the City Hall and the parents must present their identity card along with two photos of the minor. Once the parents are given the minor's identity card, they must apply to the police authorities for relative permits so the child can travel within the European Union countries. The rules for minors travelling abroad change according to the national laws.
Passengers should get further information on such regulations by visiting Embassies, Consulates or the Police station. The Airline disclaims all responsibility if children are denied boarding due to unsuitable or insufficient documentation .

Infants
Young children up to 2 years of age must be accompanied by a parent or by an adult.
On board Meridiana flights, each adult passenger can travel accompanied by one infant only (children up to 2 years of age). Therefore, to travel with 2 infants, a second adult is required on board. Infants do not occupy seats since they travel on the lap of the adult that accompanies them and are entitled to l0 kg of baggage allowance. If the infant reaches 2 years of age while travelling (that is, on departure, he was under 2 years of age, on returning, he has already reached the age of 2), it will be necessary to book a seat on the flight from the date of his birthday. Therefore he will charged an Infant fare for the outbound trip and a Child fare ( from 2 to 11 years old ) for the inbound trip. Bookings have to be made considering the age of the Infant/Child while travelling. On intercontinental flights, it is possible to request a baby bassinet for infant up to 10kgs, by contacting in advance our direct email address comfortseat@meridiana.com or our Call Centre. The service, subject to availability, is delivered on Bulk Seats Area at the cost of USD 81.00 or Euro 75.00.

Reserve a seat for an infant under 2 years
Infants under 2 years of age at date of travel normally sit on an adults lap without a seat of their own; infants not occupying a seat and receive no checked baggage allowance.
However, it is possible to reserve a seat next to an adult for an infant provided that they are seated in a car seat approved by:
• EU: ECE R44/03 or ECE R44/04
• Canada: CMVSS 213 and 213.1
• USA: FMVSS No. 213
• Germany: TÜV/958-01/2001
• Car seats approved by the Canadian Transport Authority, the US Federal Aviation Administration (FAA) by the EU Joint Civil Authority (JAA).
The car seat :
• May only be used for infants under the age of two years
• Must be designed to be secured by means of a normal single lap belt
• Must have a 2-point restraining harness
• Must not be wider than 42 cm (16.5 inches)
• Must be strapped in place according to the manufacturers instructions and ensuring that the adult seat belt does not lie directly over any part of the frame or under the structure of the car seat after tightening
• Must display the safety approval label
The service is optional must be booked and payment made before the flight by contacting our Special Assistance service +39 0789 52609 option 1. Reserved Seats for infants are charged at the applicable child fare.

Unaccompanied minors
- Meridiana accept unaccompanied minors from 5 to 13 years of age on board all their flights.

- All minors can travel if escorted by a person at least 18 years of age who assumes responsibility of the minor. Alternatively, it's possible request assistance for unaccompanied minors through the Meridiana Call Center.
For information and reservations, contact the Call Center at assistenzespeciali@meridiana.com or calling to the dedicated number +39 0789 52609, option 1.The service cannot be booked on our website.
The cost of the service (ticket office fees excluded) for each unaccompanied minor is:
- 40 euro for each flight for domestic flights,
- 60 euro for each flight for international flights,
- 125 euro for each flight for intercontinental flights.

- The availability for such assistance is limited on each flight: it is therefore recommended to make such reservations as early as possible.

- The transportation of unaccompanied minors will only be possible on direct flights with no stopovers: for instance, is possible on Milan-Olbia but not on Olbia-Milan-Naples. Moreover, children aged 2 years and upwards have the same baggage allowance as adults.

Boarding procedures:

We reccomend you to arrive at the check in for safety operations at least 1 hour before flight departure. Minors will be received by the check-in ground staff: they will wait with the ground staff before boarding and will be accompanied on board the aircraft where they will be handed over to the cabin attendant. Important: when making the reservation, the Customer must communicate the name and contact number (possibly a mobile) of the person that will be escorting the minor on departure and the person who will pick them up on arrival after presenting relative ID. The escort on departure will have to stay at the airport until the aircraft takes off, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives, it's required to be punctual.


- For flights operated by carriers other than Meridiana, the passenger must always check the terms and conditions of the operating carrier.

- The passenger must always verify the travel documentation required by all countries being visited. Meridiana disclaims all responsibility in case boarding is denied at the airport.

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Pregnant mothers

A travel waiver medical certificate issued within 7 days before departure date is requested for pregnant women
- if the due delivery date is expected within 4 weeks following the flight;
- if the pregnancy has had complications;
- in case of a twin birth.
It is not recommended to fly 7 days before or 7 days after the birth or if there is a risk of an early birth or other complications.
For further information and/or reservations, please contact our Call Center.

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Transportation of domestic animals

On board of Meridiana flights transportation of dogs, cats, singing birds, rabbits, guinea pigs, hamsters and furrets is permitted.
The service is subject to availability and is not permitted on all aircraft, it's important check availability contacting in advance our call center.

We remind you:

- the animal must be in possession of a passport issued by a veterinarian that has the vaccinations and health status of the animal
- animals younger than 3 months, then not yet received the anti-rabies vaccine, may not be introduced in Italy or travel to Europe.
- to travel in Italy rabies vaccination it is not mandatory.
- for flights to and from Great Britain the transport of animals is not allowed except guide dogs accompanying blind passengers, click here for all the information
- is the passenger's responsibility to verify any provisions or restrictions of the country of destination at the Embassy, Consulate or from the Travel Information Manual of IATA
- failure to comply with the Provisions and restrictions of the destination country will cause the failure of the animal boarding

Transportation in the cabin is subject to specific conditions:

- the animal must be cared for at all times by the passenger and should be kept in an appropriate container.The container taken on board must not exceed the following size: 48x33x29 cm.
- the weight of the container, pet and food included, should not exceed a total of 10 Kg
- the container must be sturdy, secure, rigid or bag with a leak proof bottom and openings for adequate ventilation
- the carrier must allow the animal to be in comfortable position of being able to turn and crouch, if the pet disturbs the passengers, the Captain has the authority to transfer it to the hold.

Transportation in the hold is subject to specific conditions:

- the animal must travel in a rigid container
- the shell of the carrier must consist only of fibers of glass or rigid plastic- If the carrier is equipped with wheels, they must be removed by the passenger, if they are retractable, you must lock them with adhesive tap.

Suggestions:


- it is important to accustom the animal to the container
- feed it up to 4 hours before departure and make sure it has enough food for the journey
- consult your veterinarian to decide whether or not it is necessary to administer any tranquilizers.

To check the cost of transportation of animals in the cabin or in the hold on Domestic and International flights (by WebSite, Call Center, travel agency and ticket counter at the airport) is available by clicking on the following link special baggage prices.



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Flights operated by carriers other than Meridiana

Meridiana, as the air transportation contracting party will inform the passengers, at the moment of the reservation, the identity of the Airline or Airlines actually operating the flight,
when different from Meridiana.
If the air carrier operating the flight is not the air carrier contractor, the passenger has the right to initiate a claim or ask for refunds and compensations with both, operating air carrier and contractor. The air carrier contractor has its name or code shown on the ticket, the operating air carrier is the company that actually operated the flight.
For the following carriers, the passenger must always verify terms and conditions of the operating carrier.

AIRBERLIN ( Terms and conditions of Airberlin )

AIR MALTA ( Terms and conditions of Air Malta )

AIR MOLDOVA ( Terms and conditions of Air Moldova )

BRITISH AIRWAYS ( Terms and conditions of British Airways )

BLUE PANORAMA ( Terms and conditions of Blue Panorama )

NIKI ( Terms and conditions of Niki )

IBERIA ( Terms and conditions of Iberia )

SIBERIA AIRLINES S7( Terms and conditions of Siberia Airlines S7)

In case of flights operated on wet lease from the following carriers, the passenger will refer to terms and conditions of the Meridiana fly's carriage contract.

AIR ITALY ( Terms and conditions of Meridiana fly)

BLUE AIR ( Terms and conditions of Meridiana fly)

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Required Documentation

Adults
The airline requires all passengers to provide a photo ID card at check-in on all flights including domestic services. Passengers who use the online check-in service will be required to provide photo ID at the security gate and again at the boarding gate.
Italian domestic flights: the document required for passengers on domestic flights is the identity card or a valid identity document or equivalent such as: passport, driving license, nautical license, pension book, eligibility license for the running of thermal plants, firearm license, identity card, on the condition they have a photograph and the stamp or equivalent marking issued by the Italian State authorities. (Art. 35/D.P.R. 445/28 December 2000).
International Flights: The document requirements for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
Intra-Schengen Flights
The Schengen Agreement was signed in 1995 and created the so-called borderless Schengen Area; this allows the citizens of all countries adhering to the Agreement to travel freely within the area without formal control of their documents. As the flights between the Schengen Countries are classified as International flights, all passengers travelling to and from these countries are required to provide a valid passport or ID card on departure.
Passengers who are citizens of such countries and reside there on a permanent basis, are permitted to travel within the Schengen Area without a visa, on the condition they provide a valid passport and residency card.
Residency cards are not classified as valid travel documents and must be presented along with a valid passport in order to travel. Passengers are responsible for contacting the Italian branches of the Embassies or Consulates of the countries they are travelling to in order to receive updated information on all travel regulations.
The Airline declines all responsibility where passengers are denied boarding due to incomplete and/or invalid travel documents.
Flights from/to Brazil:
Any passengers travelling from/to Brazil, entering or leaving Brazilian territory, if carrying over the equivalent of R$ 10.000,00 (ten thousand reais) in national or foreign currency, check or “travelers check” must declare the said sum before customs, through specific online form.
All passengers , except for Brazilian/Italian/European Community citizens, holding a ticket issued with point of origin Brasil, , need to send a copy of their Travel documents –Passports-Visa to the email address infopax@meridiana.com within 72 hours from departure date.
Flights from/to New York:
The USA's TSA (Transportation Security Administration) has developed a news program to control US borders, called Secure Flight. In compliance with this program, passengers booking flights to, from or within the US are required to provide some personal information which the airline will comunicate to TSA.
Travellers going to the USA for a stay of 90 days or less and who are able to participate in the "Visa Waiver Program" will have to apply for authorization before their journey by using the Electronic System for Travel Authorization (ESTA) system before the passengers travelling to the U.S.A. actually board the plane.
Flights from/to Mexico:
The TSA (Transportation Security Administration) has developed a news program to control US borders, called Secure Flight. In compliance with this program, passengers booking flights from/to Mexico are required to provide compulsorily some personal information which the airline will comunicate to TSA 72 hours before departure because the routes Milan Malpensa-Cancún and vice versa on the list of City-Pair and are therefore subject to the provisions of the Secure Flight program for Overflight USA.

It is the sole responsibility of passengers to ensure they keep their valid travel documents in a secure place and in good condition; this applies to Identity Cards, Passports, Birth Certificates (where applicable). Passengers providing travel documents that are torn (and taped back together) ruined or illegible will be refused boarding .

Minors
For travelling documentation please consult the regulations in the relative section

For additional information: www.iatatravelcentre.com

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First on Borad - Priority Boarding

For a comfortable travel with First on Board Service you can be sure to be amongst the first to board and secure the space for your hand baggage. The service is included for passengers with Premium and Electa fares and for Fly Pass Silver and Gold members. For all the other passengers it can be purchased at the same time of buying the ticket or afterwards in the dedicated section at 8 € for domestic and international flights and 15 € for intercontinental flights.

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Advance seat selection

For a nominal fee, Meridiana’s Advance Seat Selection service makes life easier by letting you choose the seat before going to the airport.
Our Economy Comfort seats offer extra legroom at the Emergency Exit rows or the convenience of sitting in the front of aircraft for easy disembarkation- these seats can be paid for up to departure time. If you would like to be sure of being seated with family or friends you can select an Economy Standard seat.

Discover our seat-map.
 
Advance Seat Selection
Seat type
  Economy Comfort Economy Standard
On line up to 30 hours before departure    
Domestic €15/$20 From €4/$5
International -Short/Medium €30/$35* From €4/$5
International -Long Haul/Transatlantic €75/$80 €10/$12
     
Online within 30 hours of departure or at airport check-in    
Domestic €15/$20 No Fee
International -Short/Medium €30/$35 No Fee
International -Long Haul/Transatlantic €75/$80 No fee
     
Euro Electa/ Electa Class customers No fee No fee
Fly Pass Gold Cardholders No Fee No Fee
Unaccompanied minors, passengers with reduced mobility No Fee No Fee
Adult travelling with Infant 10 kgs (bulkhead seats) No Fee No Fee

*If the medium haul international flight is operated with Boeing 767, seats in business class will be allocated in advance at a cost of 75 euros.

Restrictions
Seats at Emergency Exits must be occupied by able-bodied adults. Adults accompanied by children under 12 years or a service animal, passengers using a portable POC-Passenger Oxygen Concentrator, passengers with reduced physical, visual or auditing capabilities, persons over 2 metres tall or overweight and pregnant women are not permitted to occupy an Emergency Exit row. Similar restrictions apply to those seated in the first row of the cabin ; if in doubt please contact our Call Center assistenzespeciali@meridiana.com or on the dedicated number +39 0789 52609 option 1.

Refunds Advance Seat Selection fees are non-refundable except in situations where the chosen seat is not available or for safety reasons the Purser must re-seat you.

Web/Mobile Check-in

You can check-in for your flight online from 7 days to 2 hour before departure, prior seat selection (free within 30 hours of departure). Service is also available for Mobile check-in with the issuing of Mobile Boarding Cards for owners of Smartphones and tablets.
Access to the service.


Airport Check-in

In order to avoid any delays due to congestion during check-in operations and security controls, Meridiana invite their customers to take note of check-in schedules for our flights, in particular check-in time limits:

- domestic flights:
check-in opens 2 hours before flight departure time and closes 35 minutes before flight departure time;
- international flights Europe and extra UE (except flights to Chisinau):
check-in opens 2 hours and 30 minutes before flight departure time and closes 45 minutes before flight departure time;
- flights from/to Chisinau:
check-in opens 3 hours before flight departure time and closes 60 minutes before flight departure time;
- intercontinental flights (except Dakar, New York, Mexico, Brazil and Cuba) and Egypt:
check-in opens 3 hours before flight departure time and closes 45 minutes before flight departure time;
- flights from/to New York, Mexico, Brazil and Cuba:
check-in opens 4 hours before flight departure time and closes 60 minutes before flight departure time;
- flights from/to Dakar, Accra and Lagos:
check-in opens 4 hours before flights departure time and closes 90 minutes before flight departure time.


The presentation at the airport over check in time limit involves to denied boarding to passengers.

Business Class passengers have access to dedicated check-in desks and will be allowed to access the VIP Lounge while waiting. In the case of a no-show within the check-in time limits, the passenger will lose all rights to board the plane, even if holding a reservation. In case of no-show at departure, Meridiana is entitled to cancel all reservations made for any further or return flights.

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Hand baggage

Dimensions and weight
Each passenger is allowed one hand baggage item that should not exceed 55 cm. x 40 cm. x 20 cm. or weight over 8 kg.
Moreover, it is allowed to carry on a personal item ( bag or briefcase, waist-bag and laptop/tablet case) in addition to usual handbag. It must fit under the seat - 40 cm. x 30 cm. x 15 cm -.  
Please note: in case of full flights it may have to board a certain amount of handbags inside the hold.

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Checked baggage

INFORMATIONS
The sections below summarize checked baggage conditions, by flight type and fare type. These terms apply to all flights operated by Meridiana, except for those listed as operated by other carriers who will apply their own terms and conditions.


For tickets issued up to January 18 2016, here all the conditions.

Dimensions and weight

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg. If the baggage exceeds 23 kg and weighs up to a maximum of 32 kg an excess baggage charge will apply..

Dimension (standard):
The total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Baggage tag:
All baggage pieces must be labelled with the passenger's name and address.


Following numerous complaints of damage received in respect of luggage in polycarbonate and ABS plastic, demonstrating the fragility of the same total, Meridiana is therefore compelled to accept this type of luggage in the hold without assuming the responsibility for damage in transit may be subject, however, remains the full responsibility for the late delivery, loss and theft.
DOMESTIC FLIGHTS excluding tickets with territorial continuity Sardinia fare

Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT


No baggage included

1° additional baggages - 25 Euros
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE
LIGHT


1 baggage

max 30 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
ECONOMY

CLASSIC


1 baggage

max 23 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE

CLASSIC


1 baggage

max 30 Kg
ECONOMY

PREMIUM


2 baggages

max 23 Kg each
3° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE

PREMIUM


2 baggages

max 30 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only for carnet holder/beneficiary: 2 baggages max 23 Kg each included.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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DOMESTIC FLIGHTS with territorial continuity Sardinia fare

Class Baggage included in the fare Additional baggages
ECONOMY

CT FLEX
ALL FLEX


1 baggage

max 23 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE
CT FLEX
ALL FLEX


1 baggage

max 30 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.


The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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INTERNATIONAL FLIGHTS EUROPE - EGYPT

Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT


No baggage included

1° additional baggages -25 Euros
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE
LIGHT


1 baggage

max 30 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
ECONOMY

CLASSIC


1 baggage

max 23 Kg
2° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE

CLASSIC


1 baggage

max 30 Kg
ECONOMY

PREMIUM


2 baggages

max 23 Kg each
3° additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
FLY-PASS
WITH FARE

PREMIUM


2 baggages

max 30 Kg each
BUSINESS

ELECTA PROMO
ELECTA FLEX


2 baggages

max 23 Kg each
3° additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
BUSINESS

FLY-PASS
WITH FARE

ELECTA PROMO
ELECTA FLEX


2 baggages

max 30 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on scheduled flights from/to Egypt:
for passengers born in Egypt, is admitted a baggage allowance of 2 baggage max 23 kg each per adult/child passenger, 10 Kg per infant.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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INTERCONTINENTAL FLIGHTS

Class Baggage included in the fare Additional baggages
ECONOMY

PROMO
SUPERPROMO
FLEX


1 baggage

max 23 Kg
2° additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
BUSINESS

PROMO LR
FLEX


2 baggages

max 23 Kg each
ECONOMY

FLY-PASS
WITH FARE

PROMO
SUPERPROMO
FLEX


1 baggage

max 30 Kg
2° additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
BUSINESS

FLY-PASS
WITH FARE

PROMO
FLEX


2 baggages

max 30 Kg each
3° additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on scheduled flights from/to Senegal, Ghana, Nigeria, Brazil, Santo Domingo, Mauritius, Cape Verde:
Passengers who have nationality of the following countries: Senegal, Ghana, Nigeria, Brazil, Santo Domingo, Mauritius, Cape Verde, entitled to ethnic fare, they have included a baggage allowance of 2 baggage max 23 kg each per adult/child passenger, 10 Kg per infant.

Only on scheduled flights from/to Cuba and Mexico:
Passengers who have cuban and mexican nationality, are entitled to ethnic fare that included one baggage max weight of 32 Kg. Any excess will be calculated in extra kg.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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FLIGHTS FROM/TO NEW YORK

Class Baggage included in the fare Additional Baggages
ECONOMY


1 baggage

max 23 Kg
2nd additional baggage - 70 Euro
3rd additional baggages or others - 150 Euro

Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
BUSINESS CLASS


1 baggage

max 30 Kg
FLY-PASS
IN ECONOMY


1 baggage

max 30 Kg
FLY-PASS IN
BUSINESS CLASS


2 baggages

max 30 Kg each
3rd additional baggages or others - 150 Euro
Prices mean per baggage, per adult/child passenger

Infant baggage
1 free baggage, max 10 Kg.
Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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FLIGHTS OPERATED BY CARRIERS OTHER THAN MERIDIANA
For flights operated by a carrier other than Meridiana please check the relative terms and conditions available on the website of the Airline Company that operates the flight.


General Information:

Transport of strollers for infant passenger
Passengers with infants (from 0 to 2 years) can carry 1 completely foldaway stroller or 1 car seat as checked baggage or as hand baggage (on condition there is available space in the cabin).

Dimensions and weight of baggage allowed on all flights
- passengers are allowed to carry baggage whose total dimensions do not exceed 160cm ( height + length + width)
- maximum weight for each baggage: 30kg.
- All baggage items must be labelled with the passenger's name and address.

Transport of Electronic Cigarettes
Due to a few episodes of accidental activation of electronic cigarettes in the checked baggage and in compliance with ICAO (International Civil Aviation Organization) Meridiana invites its passengers to carry these items only in hand baggage.

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Special baggage

there are restrictions and transportation costs for carrying baggage such as sport equipments, firearms and ammunitions, etc., . To consult special baggage transportation costs such as windsurf and sub equipment, animals in the hold and others, for Domestic, International and Intercontinental Flights, on each sales channel (web, call Centre, travel agencies or in the airport), click on the following link: Special baggage prices

To purchase special baggage allowance, CLICK HERE

Firearms and ammunitions
Weapons and ammunition (only if ammunition for hunting weapons, for the purposes of defence or sport) may only be carried in the hold as checked baggage; the passenger must communicate possession of such arms and ammunition prior to the operations of acceptance.

Weapons can only be accepted if:
- they are unloaded;
- dismantled and packed in suitable rigid and sealed containers made of metal, wood or fibre.

The containers holding the weapons must be secure and only the passenger should have the keys or the combination to open the container.

Ammunition can only be accepted if:
- packed separately from the weapon;
- packed in suitable rigid, metal, wooden or cardboard containers. The containers must be provided with a locking system and be shock-proof;
- arranged in such a manner that parts of the ammunition cannot move individually and/or be activated accidentally

The maximum quantity that can be transported for each passenger is 5 kg.

It is the passenger's responsibility to ensure packaging of the weapons and ammunition in the containers previously referred to as suitable. Once registered the passenger is accompanied to the security check point where they will fill in the weapons and ammunition transportation form.
The weapons and ammunition will be handed to the security officer who will convoy them and supervise their transportation until closure of the hold.

The service is subject to payment.

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Liquids on board

Transportation of liquids in hand baggage is restricted for security reasons.

Click here for more information (Pdf format)

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Prohibited items

Please note that as a result of security restrictions brought in by the National Security Program, it is forbidden for passengers to carry the following items in their hand baggage:

- Liquids
- Toy guns.
- Slingshot, Cutlery, Knives (of any size).
- Paper-knives, Razor blades.
- Work tools.
- Javelins, Scissors, syringes(*).
- Knitting needles.
- Baseball bats.
- Billiard Cues.
Note (*) Passengers may carry syringes in their hand baggage if they are in possession of a medical certificate. Passengers carrying the above-mentioned items must advise the check-in staff.

Items you must not carry in your checked baggage:
- Explosives, ammunitions, fireworks and flares.
- Flammable liquid substances such as lighter refills, paints, thinners or flammable solid substances such as matches.
- Compressed gases, corrosive materials, flammable liquid or solid materials.
- Oxidizing materials, such as oxygenating substances and peroxides.
- Corrosive materials, such a mercury, acids, alkalis, and car batteries.
- Poisonous substances and pathogens.
- Radioactive materials, foul smelling and other hazardous materials must not be brought on board.

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Overbooking (denied boarding) - flight cancellation - long delay

In order to limit the effects deriving from no-shows of passengers who properly booked their flights, Meridiana - just like other major airlines - tends to overbook its flights. This practice undergoes a strict procedural control, which is subject to an ongoing monitoring on the expected number of passengers. Meridiana will correspond a compensation to passengers who could not get on board because of wrongful unavailability of seats. Meridiana informs its passengers that in case of denied boarding, flight cancellation or a minimum delay of two hours, passengers can reach the check-in counters or the airline exit gates where will be provided with text listing all the passengers’ rights as regards compensation and assistance, according to Regulation (EC) n.261/2004 art. 14 (1).

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Minimum service guaranted in case of strike

According to the law in force, in case of strikes of the airline industry, Meridiana will regularly guarantee scheduled domestic and international flights from 7 am to 10 am and from 6 pm to 9 pm, as well as further connections to the islands that will be identified by the Italian Civil Aviation Authority, as an essential step to ensure passengers mobility in the air transport.

Relevant information regarding the flights guaranteed during a strike, as well as other flights that may be operated in consideration of the type of labour conflict in course, will be promptly notified as they become available through the official information channels.

Airline Responsibility for passengers and baggage

This information summarises the liability rules applied by the European Community Carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passengers injury or death. For damages up to 113.100 SDRs, the air carrier cannot dispute claims for compensation.
If it exceeds such amount, the airline can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
In case of injury or death of a passenger, the carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs.

Transportation delays
In case of flight delays, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for such a damage is limited to 4.694 SDRs.

Baggage delays
In case of baggage delay, the airline is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.000 SDRs.

Mishlanding, loss or damage to baggage
The carrier is liable for the mishandling, loss or damage of the baggage up to 1.000 SDRs.
In case of checked baggage, the airline is liable, unless the baggage was evidently faulty. In case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. To download the "Maximum Value Declaration" document, please click here

Baggage complaints
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the passenger must write a complaint within seven days, whereas in case of delay, within 21 days from the date of withdrawal of the baggage by the passenger himself.

Liability of contracting and actual carriers
If the carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of a carrier is indicated on the ticket, that carrier is the contracting party.

Deadlines for compensation claims
Any compensation lawsuits must be filed in court within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.
The rules described above are based on the Montreal Convention of 28 May 1999, which has been implemented in the Community though Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and though the national legislation of the Member States.

Air transportation of persons and baggage is regulated in Italy by European Union laws, current international agreements and the Air Navigation Code. Airline companies in the European Union are subject to (EU) Regulation no. 2027/97, as modified from (EU) Regulation no. 889/02, on the responsibility of the carrier; to (EU) Regulation no. 261/04 regarding monetary compensation for denied boarding; to (EU) Regulation no. 1107/06 on the rights of persons with disabilities and reduced mobility; and to the 1929 Warsaw Convention and the 1999 Montreal Convention regarding international air transportation. In addition, the carrier’s applicable general transport terms and conditions (for passengers and baggage) are displayed at Meridiana airport locations and agencies as are the carrier’s internal regulations.

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Compensation and Assistance to Passengers

Common regulations on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

To download the document, please click here

PDF format (1 Mbyte)
Required software: Adobe Acrobat Reader (~ 22 mb), free download Adobe


The Meridiana Group does not assume responsibility for material or contents that may be present in third party web sites which are reachable through links present on this web page.

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Useful information on the procedures to be followed both on the ground and on board in relation to safety

TO ENSURE THE SAFETY OF THE FLIGHT AND OF YOUR CO-PASSENGERS, PLEASE READ THE FOLLOWING INFORMATION CAREFULLY

In compliance with Italian and international legislation, the Captain is authorised to implement any measure considered appropriate for the safety of the flight and passengers: every passenger on board is obliged to follow the instructions of the Captain, also communicated to them through the Flight Attendants. It is therefore essential to comply with the instructions of the Captain and the instructions given by ground staff in order to avoid breaching a rule or in some cases possibly also committing a crime.

There are several forms of behaviour which are inappropriate and not acceptable in terms of safety both on board and during ground operations (prior to boarding and on board).

On the ground
Our staff will warn anyone demonstrating behaviour that is inappropriate or dangerous and that is not acceptable. Should such behaviour continue, those responsible will not be permitted to board and they will be reported to the Airport Authority whereupon relevant action will be taken.

On board
Our crews are professionally trained to manage a variety of situations of danger resulting from, for example, the abuse of alcohol, drugs, from the use of offensive language, violent and/or threatening behaviour. Anyone on board demonstrating inappropriate behaviour will receive a "Regulatory Infringement Warning" from the Captain (also through the Flight Attendants) who may, if this behaviour persists and threatens the safety of others and/or the safety of the flight, also order a limitation of personal freedom of the passenger. At the destination, the passenger will then be handed over to the local authorities for relevant action .

Smoking / Electronic Cigarettes
For flight safety and the health of passengers, smoking aboard the aircraft is strictly prohibited. Specifically, smoking in the toilets (and in other defined areas) is therefore punishable by law. This prohibition includes electronic cigarettes in accordance with the IATA (International Air Transport Association) procedure of reference from 1 April 2013.

Alcohol and drugs
Boarding will not be permitted to any persons under the influence of alcohol or drugs. Alcoholic beverages will not be served on board to passengers under the age of 16 or to those manifesting signs of potentially dangerous and/or unruly behaviour.

Emergency equipment
It is forbidden to damage, tamper with or remove emergency equipment (e.g. life jackets, safety belts, etc.). Such behaviour may endanger the safety of the flight and other passengers and as such are punishable offences.

Cabin and passengers
The Company will take legal action against any passengers responsible for damaging/removing any system/part of the cabin (e.g. seats, entertainment system, etc.).

Electrical/electronic apparatuses
The use of electric/electronic apparatus that may interfere with the performance of on-board systems is strictly prohibited. The use of such apparatus is only permitted on the basis of the information from time to time provided by the crew: upon closing of the doors on the ground passengers must ensure that such apparatus is switched off.

Dangerous materials/items
It is strictly forbidden to bring on board materials, hazardous substances or prohibited items, as per the list contained in the information shown on the flight ticket and in notices displayed in the airport reception areas.

False information, offensive language and harassing behaviour
It is strictly forbidden to disseminate false information that may endanger the safety of the flight, cause annoyance to passengers, crew members or ground staff, offend the integrity of the Captain or show disrespect towards crew members.

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