Callcenter

Meridiana

Dear Customer, you can contact the Call Center to request information about, reservations, credit card purchases, change flights, modify ticket, refunds, special assistance and purchase of additional flight services.

Services

Reservations
If you contact our Call Center to make reservations and purchases, you can take advantage of personal assistance by an our operator. With a simple phone call you will have access to all services Meridiana.
Special assistances
To request assistance for disabled passengers, unaccompanied minors, bookings of pets in the cabin or hold, you can contact the call center to check the availability.
Frequent Flyer care
Meridiana offers to its customers a major loyalty program to reward at best. The format is: Hi Fly Now designed to meet several needs.
Refunds-Change reservation
If you want to change or refund the ticket you can contact the Call Center. Refunds and changes depend on the fare rule.

Products

Lock the fare
Via Call Center you can postpone the time limit to purchase the ticket by the "Lock the Fare" service.
Onboard seat assignment
By the Call Center it is possibile to reserve upon payment the preferred onboard seat.
Fly-pass card
Contacting the Call Center it is possible to purchase the Fly-pass Card and take advantage of many exclusive services designed to fly with every comfort.
VIP Lounges
To take advantage of dedicated check-in and wait for your flight while relaxing in the airport VIP lounge, please contact the Call Center to purchase the service.
Baggage
The purchase of checked baggage, excess baggage, sports equipment and other related services is possible directly by the Call Center.
Travel & Car
Wokita and Europcar: many privileges and benefits dedicated to Company customers. One operator is always available to satisfy all the curiosity and needs.

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Contacts

Dear Customer, Meridiana provides a series of telephone numbers to benefit from the services of the Company. The Call Center operates daily from 07:30 to 23:00 at the following numbers.

NUMBERS FROM ABROAD
Dedicated to passengers who needs informations, reservations and purchases.

  • England: 0871.222 9319
  • Usa:1 718 751 4499
  • Other Countries: 00 39 0789 52682
Call cost to numbers from abroad varies depending on the Country as table below: 
Country Telephone Cost per minute
England 0871.222 9319 2 ppm
Usa 1 718 751 4499 Call costs depending on your telephone provider and the call package you have
Other Countries 00 39 0789 52682


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SERVICE NUMBER DEDICATED

- Hi-Fly number from abroad 0039 0789 52776
Dedicated only to Hi-Fly passengers.

- Fly-Pass number from abroad 0039 0789 52776
Dedicated only to Club Fly-pass passengers.

- Schedule change number from abroad 0039 0789 52609
Dedicated only to passengers who suffered cancellation or change flight.


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Processing personal data

Meridiana fly S.p.A. reminds you that by contacting the Call Centre, your data will be treated electronically in accordance to the legislative decree 196/2003 purposes relative to the service you requested.

For further information, consult our privacy policy.


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