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Worldwide Call center



Open every day 07:30 h -23:00h CET (7:30 am -11:00 pm Italian time) with service in Italian, English and French. New bookings, change your flight, seat selection, additional baggage, general queries:

Worldwide: +39 0789 52682

From UK: +44 2038681778

Within Italy: 892 928 – Premium number, fees apply.

From France: +33 186260657

From Germany: + 49 5218988052

From Spain: +34 911238053

From USA: +1 718 751 4499

E-mail: callcenter@meridiana.com

To arrange Special Assistance for Passenger with Reduce Mobility:

Tel: +39 0789 52609 and select option ‘1’
e-Mail: assistenzespeciali@meridiana.com

If you have received notification regarding a change to your flight:

Tel: +39 0789 52609 and select option ‘2’
e-Mail callcenter@meridiana.com

If your query relates to a Refund:

Tel: +39 0789 52609 and select option ‘3’
e-Mail: refunds@meridiana.com

Meridiana Club members only:

Tel:+39 0789 52776
e-Mail meridianaclub@meridiana.com

Fly Pass Cardholders only:

Tel +39 0789 52776
e-Mail meridianaclub@meridiana.com

Carnet/Air Pass Sales & queries:

Tel: +39 0789 52682
e-Mail callcenter@meridiana.com

If you are a Travel Agent:

Tel: +39 0789 52682
e-Mail assistenzatrade@meridiana.com

Social Networks


For a real time assistance, from 07.30 to 23.00 every day it's available our Social Customer Care.

- Facebook

- Twitter

- Whatsapp +39 347 0767469 every day from 8.00 to 22.00.


Info and costs of special rate number

Cost of number 892 928
Origin call Charges to answer Traffic cost per minute
full price
Traffic cost per minute
reduced price
Fixed network Telecom Italia 0,2500 0,8333 0,8333
Fixed network Wind 0,2500 0,8333 0,8333
Fixed network Eutelia 0,2500 0,8333 0,8333
Fixed network Fastweb 0,2500 0,8333 0,8333
Fixed network Albacom 0,2500 0,8333 0,8333
Fixed network Brennercom 0,2500 0,8333 0,8333
Fixed network Colt 0,2500 0,8333 0,8333
Mobile network TIM 0,1291 1,2911 1,2911
Mobile network Vodafone 0,1000 1,5000 1,5000
Mobile network Wind 0,1250 1,5500 1,5500
Mobile network H3G 0,1500 1,5000 1,5000

prices excluding VAT - fares in Euros




Processing personal data

Meridiana fly S.p.A. reminds you that by contacting the Call Centre, your data will be treated electronically in accordance to the legislative decree 196/2003 purposes relative to the service you requested.

For further information, consult our privacy policy.


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