All optional fees

General transportation conditions

This section provides details on the general transportation conditions valid on all flights operated by Meridiana. For flights operated by other Carriers (Codeshare Flights), please review the conditions present on the website of the Airline that operates the respective flights.


Reservation iconReservations and tickets

Reservations
Flights can be booked in any Meridiana offices, authorized Travel Agencies, or Meridiana Call Center +39 0789 52682.
Reservations are only considered finalised after the ticket has been issued. Please advise in advance of any variation or cancellation regarding your reservations to avoid the possible penalties applicable to domestic or international tariffs.

Tickets
Tickets may be purchased via the Internet on the web site, or at the Meridiana Call Centre, or at Meridiana Travel Agencies or other authorised Travel Agencies.
The following service charges are applied to all tickets sold directly by Meridiana through the WTS system by authorised Travel Agencies.

Tickets and services charge
Tickets type Service charges
Web site
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Exception:
flights within Sardinia: € 0
Call Center
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
WTS travel agencies 
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Travel agencies and
Airport ticket offices

Cost per trip per passenger (including infants)
Domestic and international flights: € 10

Note: For all flights departing from London (£ 5,00 for route) - New York ($ 7,00 for route).

Travel agencies and airport ticket offices have the right to charge, at their discretion,  an Agency Fee to the customer for reserving flights and issuing tickets.
Tickets are valid for one year starting from the booking date of flight departure. Such validity time can be reduced in case of purchase under restricted or limited conditions. Meridiana can deny air transport in case of non payment of the ticket fare or any other due amount (charges, taxes or extra fees). Passengers are required to pay any due government tax and/or any other further fee not included in the ticket fare directly to Meridiana or to the relevant authorities.

Changes of reservation
Flights purchased online can be changed, with or without penalty, depending on the fare rule. The replacement can be carried out via the Manage My Booking section, selecting the option Change reservation and request refunds online.

Refund
The refund of a flight is possible depending on the type of fare purchased. The repayment can be made via:
- Online by Manage My Booking section, selecting the option Change reservation and request refunds online,
- Call Center, by contacting the dedicated number + 39 0789 52609 (option 3) or via e-mail at refunds@meridiana.com.

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Minors travelling alone iconMinors travelling alone

Meridiana pay particular attention to all minors travelling on board their flights to guarantee their security and safety.

Infants
Young children up to 2 years of age must be accompanied by a parent or by an adult.
On board Meridiana flights, each adult passenger can travel accompanied by one infant only (children up to 2 years of age). Therefore, to travel with 2 infants, a second adult is required on board. Infants do not occupy seats since they travel on the lap of the adult that accompanies them and are entitled to l0 kg of baggage allowance. If the infant reaches 2 years of age while travelling (that is, on departure, he was under 2 years of age, on returning, he has already reached the age of 2), it will be necessary to book a seat on the flight from the date of his birthday. Therefore he will charged an Infant fare for the outbound trip and a Child fare ( from 2 to 11 years old ) for the inbound trip. Bookings have to be made considering the age of the Infant/Child while travelling. On intercontinental flights, it is possible to request a baby bassinet for infant up to 10kgs, by contacting in advance our direct email address comfortseat@meridiana.com or our Call Centre. The service, subject to availability, is delivered on Bulk Seats Area at the cost of USD 81.00 or Euro 75.00.

Reserve a seat for an infant under 2 years
Infants under 2 years of age at date of travel normally sit on an adults lap without a seat of their own; infants not occupying a seat and receive no checked baggage allowance.
However, it is possible to reserve a seat next to an adult for an infant provided that they are seated in a car seat approved by:
• EU: ECE R44/03 or ECE R44/04
• Canada: CMVSS 213 and 213.1
• USA: FMVSS No. 213
• Germany: TÜV/958-01/2001
• Car seats approved by the Canadian Transport Authority, the US Federal Aviation Administration (FAA) by the EU Joint Civil Authority (JAA).
The car seat :
• May only be used for infants under the age of two years
• Must be designed to be secured by means of a normal single lap belt
• Must have a 2-point restraining harness
• Must not be wider than 42 cm (16.5 inches)
• Must be strapped in place according to the manufacturers instructions and ensuring that the adult seat belt does not lie directly over any part of the frame or under the structure of the car seat after tightening
• Must display the safety approval label
The service is optional must be booked and payment made before the flight by contacting our Special Assistance service +39 0789 52609 option 1. Reserved Seats for infants are charged at the applicable child fare.

Unaccompanied minors
- Meridiana accept unaccompanied minors from 5 to 13 years of age on board all their flights.

- All minors can travel if escorted by a person at least 18 years of age who assumes responsibility of the minor. Alternatively, it's possible request assistance for unaccompanied minors through the Meridiana Call Center.
For information and reservations, contact the Call Center at assistenzespeciali@meridiana.com or calling to the dedicated number +39 0789 52609, option 1.The service cannot be booked on our website.
The cost of the service (ticket office fees excluded) for each unaccompanied minor is:
- 60 euro for each flight for domestic flights,
- 75 euro for each flight for international flights,
- 125 euro for each flight for intercontinental flights.

- The availability for such assistance is limited on each flight: it is therefore recommended to make such reservations as early as possible.

- The transportation of unaccompanied minors will only be possible on direct flights with no stopovers: for instance, is possible on Milan-Olbia but not on Olbia-Milan-Naples. Moreover, children aged 2 years and upwards have the same baggage allowance as adults.

Boarding procedures:

We reccomend you to arrive at the check in for safety operations at least 1 hour before flight departure. Minors will be received by the check-in ground staff: they will wait with the ground staff before boarding and will be accompanied on board the aircraft where they will be handed over to the cabin attendant. Important: when making the reservation, the Customer must communicate the name and contact number (possibly a mobile) of the person that will be escorting the minor on departure and the person who will pick them up on arrival after presenting relative ID. The escort on departure will have to stay at the airport until the aircraft takes off, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives, it's required to be punctual.

Warning icon
- For flights operated by carriers other than Meridiana, the passenger must always check the terms and conditions of the operating carrier.

- The passenger must always verify the travel documentation required by all countries being visited. Meridiana disclaims all responsibility in case boarding is denied at the airport.

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catering iconSpecial Meals

For special meal requirements we kindly ask you to inform us ahead of time and it will be our concern to provide a special meal.
On request, the vegetarian meal option is always available. We recommend passengers who suffer from severe food allergies to bring their own food products tailored to their individual dietary needs. On medium and long haul flights , Kosher (KSML) meal is available at 25 Euros, that must be requested up to 48 hours before flight’s departure.
For all requests regarding special meals, please contact our Call Center.

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Animal iconTransportation of domestic animals

On board of Meridiana flights transportation of dogs, cats, singing birds, rabbits, guinea pigs, hamsters and furrets is permitted.
The service is subject to availability and is not permitted on all aircraft, it's important check availability contacting in advance our call center.

We remind you:

- the animal must be in possession of a passport issued by a veterinarian that has the vaccinations and health status of the animal
- animals younger than 3 months, then not yet received the anti-rabies vaccine, may not be introduced in Italy or travel to Europe.
- to travel in Italy rabies vaccination it is not mandatory.
- for flights to and from Great Britain the transport of animals is not allowed except guide dogs accompanying blind passengers, click here for all the information
- is the passenger's responsibility to verify any provisions or restrictions of the country of destination at the Embassy, Consulate or from the Travel Information Manual of IATA
- failure to comply with the Provisions and restrictions of the destination country will cause the failure of the animal boarding

Transportation in the cabin is subject to specific conditions:

- the animal must be cared for at all times by the passenger and should be kept in an appropriate container.The container taken on board must not exceed the following size: 48x33x29 cm.
- the weight of the container, pet and food included, should not exceed a total of 10 Kg
- the container must be sturdy, secure, rigid or bag with a leak proof bottom and openings for adequate ventilation
- the carrier must allow the animal to be in comfortable position of being able to turn and crouch, if the pet disturbs the passengers, the Captain has the authority to transfer it to the hold.

Transportation in the hold is subject to specific conditions:

- the animal must travel in a rigid container
- the shell of the carrier must consist only of fibers of glass or rigid plastic- If the carrier is equipped with wheels, they must be removed by the passenger, if they are retractable, you must lock them with adhesive tap.

Suggestions:


- it is important to accustom the animal to the container
- feed it up to 4 hours before departure and make sure it has enough food for the journey
- consult your veterinarian to decide whether or not it is necessary to administer any tranquilizers.

To check the cost of transportation of animals in the cabin or in the hold on Domestic and International flights (by WebSite, Call Center, travel agency and ticket counter at the airport) is available by clicking on the following link special baggage prices.

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Priority boarding icon First on BoARD - Priority Boarding

For a comfortable travel with First on Board Service you can be sure to be amongst the first to board and secure the space for your hand baggage. The service is included for passengers with Premium and Electa fares and for Fly Pass Silver and Gold members. For all the other passengers it can be purchased at the same time of buying the ticket or afterwards in the dedicated section at 8 € for domestic and international flights and 15 € for intercontinental flights.

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Advance seat selection iconAdvance seat selection

For a nominal fee, Meridiana’s Advance Seat Selection service makes life easier by letting you choose the seat before going to the airport.
Our Economy Comfort seats offer extra legroom at the Emergency Exit rows or the convenience of sitting in the front of aircraft for easy disembarkation- these seats can be paid for up to departure time. If you would like to be sure of being seated with family or friends you can select an Economy Standard seat.

Discover our seat-map.

Advance seat selection fees - On line up to 30 hours of departure
Seat Economy Comfort Seat Economy Preferred Seat Economy Standard
Domestic flights   €15/$20 From €4/$5 to €7/$8
International - Short/Medium flighs   €30/$35* From €6/$7 to €9/$10
International - Long Haul/Transatlantic flights €95/$100 €65/$70 €12/$14
Euro Electa/Electa Class customers No fee No fee No fee
Fly Pass Gold Cardholders No fee No fee No fee


Advance seat selection fees - Online within 30 hours of departure or at airport check-in
Seat Economy Comfort Seat Economy Preferred Seat Economy Standard
Domestic flights   €15/$20 No Fee
International - Short/Medium flighs   €30/$35 No Fee
International - Long Haul/Transatlantic flights €95/$100 €65/$70 No fee
Euro Electa/Electa Class customers No fee No fee No fee
Fly Pass Gold Cardholders No fee No fee No fee

*If the medium haul international flight is operated with Boeing 767, seats in business class will be allocated in advance at a cost of 95 euros.

Restrictions Seats at Emergency Exits must be occupied by able-bodied adults. Adults accompanied by children under 12 years or a service animal, passengers using a portable POC-Passenger Oxygen Concentrator, passengers with reduced physical, visual or auditing capabilities, persons over 2 metres tall or overweight and pregnant women are not permitted to occupy an Emergency Exit row. Similar restrictions apply to those seated in the first row of the cabin ; if in doubt please contact our Call Center assistenzespeciali@meridiana.com or on the dedicated number +39 0789 52609, option 1.

Refunds Advance Seat Selection fees are non-refundable except in situations where the chosen seat is not available or for safety reasons the Purser must re-seat you.

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Checked bag iconChecked baggage

INFORMATIONS
The sections below summarize checked baggage conditions, by flight type and fare type. These terms apply to all flights operated by Meridiana, except for those listed as operated by other carriers who will apply their own terms and conditions.


Info icon For tickets issued up to January 18 2016, here all the conditions.

Baggage, dimensions and weight
Baggage icon
Dimensions and weight

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg. If the baggage exceeds 23 kg and weighs up to a maximum of 32 kg an excess baggage charge will apply.

Dimension (standard):
The total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Baggage tag:
All baggage pieces must be labelled with the passenger's name and address.


Info icon Following numerous complaints of damage received in respect of luggage in polycarbonate and ABS plastic, demonstrating the fragility of the same total, Meridiana is therefore compelled to accept this type of luggage in the hold without assuming the responsibility for damage in transit may be subject, however, remains the full responsibility for the late delivery, loss and theft.
excluding tickets with territorial continuity Sardinia fare

Baggage policy - domestic flights excluding tickets with territorial continuity Sardinia fare
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 25 Euros
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE

LIGHT
Included bag icon
1 baggage

max 30 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY

CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 30 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 30 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only for carnet holder/beneficiary: 2 baggages max 23 Kg each included.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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with territorial continuity Sardinia fare

Baggage policy - domestic flights with territorial continuity Sardinia fare
Class Baggage included in the fare Additional baggages
ECONOMY

CT FLEX
ALL FLEX
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE

CT FLEX
ALL FLEX
Included bag icon
1 baggage

max 30 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.


The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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Baggage policy - international flights Europe - Egypt
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 25 Euros
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE

LIGHT
Included bag icon
1 baggage

max 30 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY
CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 30 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 30 Kg each
BUSINESS

ELECTA PROMO
ELECTA FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS

FLY-PASS
WITH FARE


ELECTA PROMO
ELECTA FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 30 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on scheduled flights from/to Egypt:
for passengers born in Egypt, is admitted a baggage allowance of 2 baggage max 23 kg each per adult/child passenger, 10 Kg per infant.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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Baggage policy - intercontinental flights
Class Baggage included in the fare Additional baggages
ECONOMY

PROMO
SUPERPROMO
FLEX
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS

PROMO LR
FLEX
1st Included bag icon2nd inlcluded bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY

FLY-PASS
WITH FARE


PROMO
SUPERPROMO
FLEX
Included bag icon
1 baggage

max 30 Kg
  • 2nd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS

FLY-PASS
WITH FARE


PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 30 Kg each
  • 3rd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on scheduled flights from/to Senegal, Ghana, Nigeria, Brazil, Santo Domingo, Mauritius, Cape Verde:
Passengers who have nationality of the following countries: Senegal, Ghana, Nigeria, Brazil, Santo Domingo, Mauritius, Cape Verde, entitled to ethnic fare, they have included a baggage allowance of 2 baggage max 23 kg each per adult/child passenger, 10 Kg per infant.

Only on scheduled flights from/to Cuba and Mexico:
Passengers who have cuban and mexican nationality, are entitled to ethnic fare that included one baggage max weight of 32 Kg.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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Baggage policy - flights from/to New York
Class Baggage included in the fare Additional Baggages
ECONOMY Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages - 70 Euros
  • 3rd additional baggages or others - 150 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS CLASS Included bag icon
1 baggage

max 30 Kg
FLY-PASS
IN ECONOMY
Included bag icon
1 baggage

max 30 Kg
FLY-PASS IN
BUSINESS CLASS
1st Included bag icon2nd Included bag icon
2 baggages

max 30 Kg each
  • 3rd additional baggages or others - 150 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

Kilograms which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Meridiana website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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For flights operated by a carrier other than Meridiana please check the relative terms and conditions available on the website of the Airline Company that operates the flight.



Special baggage iconSpecial baggage

there are restrictions and transportation costs for carrying baggage such as sport equipments, firearms and ammunitions, etc., . To consult special baggage transportation costs such as windsurf and sub equipment, animals in the hold and others, for Domestic, International and Intercontinental Flights, on each sales channel (web, call Centre, travel agencies or in the airport), click on the following link: Special baggage prices

To purchase special baggage allowance,

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